The Palm Star Ibiza - Adults Only

Es muy tranquilo y de alta calidad en pleno Cala de Bou. Desayunos y comida saludable. Habitación muy grande. La piscina parece una playa y buena música cada día y hospitalidad. Camareros muy amables

Les employés sont très gentils, souriants et attentionnés, service impeccable. L’air climatisé de la chambre fournie très bien! La nourriture et cocktails sont tellement bons! Bon rapport qualité prix. Le décor extérieur est superbe! L’ambiance est chill. Nous avons rester 9 nuits et nous sommes aucunement déçu. Mon conjoint et mes deux amis vous conseille fortement le Palm Star! (Il y a un arrêt de taxi en face de l’hôtel, ce fut très utile).

Loved it here. The food was well priced and tasty, the staff were friendly and helpful, rooms clean and spacious, pool had great vibe in the day.. Can't wait for next year, already booked up for our September trip. Wouldn't stay anywhere else

Just come back from 5 days here with a group of friends. What can I say. From checking in to leaving, the staff were amazing from start to finish. The reception staff tried to cater to an earlier check in for us and let us store the bags so we could sit by the pool... Which the decor was beautifully done, the pool had loungers/day beds, with plenty to choose from. The service was brilliant everyday... Poolside waitress service taking food and drink orders. The barstaff were also brilliant, the standard of customer service was above and beyond for us. Now onto the famous cocktails we've seen and heard about.. Out of this world as is the food. Most amazing food and a decent sized portion too the pad Thai is excellent. Big shout out to vicky who made our holiday, also to Kieron for being very accommodating to a request we made for the pool party thank you so much for that from us all. The music was an amazing chilled vibe and I cannot fault one thing... As the only thing that went wrong was the electrics on our cooker which was fixed immediately. The check out staff member sent us on our way this morning with a complementary coffee. Would highly recommend staying here it was a fantastic stay and we are coming back next year.

Fantastic hotel, we are previous beach star guests so was hoping the hotel would be the same vibe. Infact it’s better than the beach star, more space and better pool / bar area. Still same excellent food, drinks and staff. Won’t stay anywhere else

This hotel was so good! Amazing pool, rooms and service. The food portions were very big and decent prices. Drinks were also delicious. The pool DJ was such a good vibe and the pool staff were friendly, especially Ruth. Will recommend this place to all my pals!

I’ll start with the positives, the apar**ent itself was quite good and fairly well equipped. It is self catering and thankfully there was quite a good sized fridge, a microwave, kettle, toaster and hob, so everything you need to make a simple meal. We chose self catering due to very severe food allergies within the family! The beds in the room were comfortable and the bathroom was quite nice despite the sink hanging off the wall. The apar**ent did seem to be lacking extra hanging space for wet towels etc but that is a minor issue. The apar**ent also seemed clean on arrival which was a bonus. Now for the negatives! First of all, the checkin process was a very long and arduous process. Our flight landed late so inevitably we arrived at our accommodation late. The checkin then took at least 30 minutes, I struggled to understand why this was such a long winded process, all the details were already on the system as we had managed to book the stay. This is certainly something that should be looked in to to speed the process up. All we wanted to do was get in to the room and go to find a shop to get some food, not spend 30 minutes checkin in! Next issue…as we were staying in the apar**ent we had full access of the pool area and use of the sun beds around the pool. We used these facilities with no issues at all, and took our own water to the pool area as we had cold bottles in our room. On our final day however, we had checked out at midday, as I previously stated we chose self catering due to SEVERE food allergies, we had some food left over that of course we didn’t want to throw away (how wasteful) so we took it to the pool area to eat the food that we knew would be safe. Sadly we were accosted by one of the bar staff who very aggressively told us that we weren’t allowed to eat any other food by the pool unless it had been provided by the bar, this member of staff then got a colleague to come and tell us again, to which we responded we have checked out and have food that we will not be throwing away due to food allergies. We were told there are signs everywhere that state you cannot eat your own food! This is not the case, we didn’t see a single sign stating this. There are many signs up that state no diving and no smoking but those diving in the pool and smoking were not challenged, I suppose we didn’t fit with the aesthetic of the two star accommodation. Since we were challenged by two members of staff, they still didn’t offer any alternative to the fact we clearly wanted to eat some food, we weren’t ever offered a menu, we were at the pool area for 6 hours and were then ignored. I feel if you want everyone to eat the food provided at least offer an alternative by offering a menu at the very least. I then discovered it wasn’t even possible to order food from the bar area so what were we expected to do?! The bar staff should certainly be given to customer service training and treat everyone equally instead of picking favourites. My final negative of

Our experience was 5* from the minute we walked in the door. Ileana front of house checked us in, our room was ready straight away. She’s a diamond and helped with everything. Ladies on the bar and around the pool were attentive friendly and always at your service! Breakfast and lunch was also amazing. I don’t often leave a review but this was called for! Ps pillows in the room are lush! Thank you for our stay we’ll definitely be back xx Have a great summer

After many years visiting the Beach Star Ibiza we were excited to try out the new Palm Star which we knew had been revamped by new owners. It didn’t disappoint! The aesthetics of this hotel are stunning, it really felt like a relaxing oasis in the middle of a very busy resort. You would never know you were only a ten minute walk into the middle of San Antonio. Needless to say lots of folks were making the most of the instagrammable backdrop and who could blame them? The attention to detail from coming into reception to going poolside is amazing. Although we didn’t stay, we did visit on a day pass which is a €30 fee which you can put towards food and drink. The little tokens are a great idea. The bar and pool area is significantly bigger than the Beach Star and we were worried this would impact on our experience in losing the personal touch but the staff are what make this hotel special. The service is exceptional and everyone is so friendly and accommodating. A massive shoutout to Vicky who really adds to the experience…..she treats the Palm Star with love and care and it really shows. She made everyone feel so welcome and goes that extra mile to make sure everyone is enjoying their experience. The food was amazing as always and the cocktails went down a treat. A DJ plays daily from 1pm to create a relaxing, chilled vibe and the tunes were brilliant. We did however greatly miss Tony who was the heart of Beach Star and again brought that personal touch which every hotel needs. Overall we thoroughly enjoyed our visits and hope to be back next year! Well done everyone!