The guys who work on the doors/luggage/car parking were always really friendly and helpful!
Check in was chaotic, always seemed busy. Hard sell of trying to upgrade the room (wanted to charge the same as we paid for the 4 night stay again for a room with a bathtub). Also wasn’t happy that you have to pay €100 per NIGHT as a deposit. Luckily we weren’t staying for a few weeks because I have never ever had that much taken as a deposit. Ridiculous really.
Room was stunning, spacious, clean and comfortable. Bed was one of the best beds I’ve ever stayed in. Good touch to be able to connect a mobile device to the tv to stream Netflix/Disney etc.
Pool area wasn’t the best. Old beds, poorly organised, expensive drinks and food and poor quality. Not enough beds in relation to the hotel size, and on our last day we were told there were no beds left and to go onto a waiting list. We were then forced to sit on the terrace and to order food and drinks while we waited for some beds. There were cabanas available abs also beach beds but we were told that there would be an additional cost.
One of the nights we were unable to use the roof terrace as it was a 90€ event only which we were unwilling to pay.
Overall the rooms were stunning, but the service and facilities need a lot of work. The hotel is also a 30/40 minute walk to the centre of Sitges. There is a constant up-sell whereby it feels uncomfortable in the end. Wouldn’t stay here again, and wouldn’t recommend.
翻譯