聖芭芭拉藏身處 - 柯克伍德精選住宿(Hideaway Santa Barbara, A Kirkwood Collection Hotel)

The word "outrageous" doesn’t even begin to describe our experience at Hideaway Santa Barbara. After hours of driving and with a CONFIRMED and PAID reservation in hand, we were met by a receptionist who coldly informed us about a double booking and that, regrettably, we had no room. While situations like this can happen, what truly turned our disappointment into frustration was the utter lack of solutions or compensations offered. The only glimmer of "help" was a suggestion to try our luck at another nearby hotel, with no guarantee of availability or a reasonable price. Upon insisting that she assist us by calling the other hotel, the price we were offered was almost double and, to add insult to injury, they had no parking available. It's absolutely inconceivable that, in 2023, with such advanced technology and reservation systems, customers are subjected to this treatment and these circumstances. Overbooking management and reservation errors are things that hotels should have under control to avoid such inconveniences to their guests. What could have been a pleasant stay quickly turned into a stressful and exhausting situation, ruining our plans and leaving us scrambling to find a place to rest after a long journey. Hideaway has demonstrated a staggering lack of respect and consideration towards us as customers and, what’s even more astonishing, a total lack of preparedness to handle situations like this in a professional and efficient manner.

Worst stay of my life. The room, which was advertised online as a beautiful room with a porch, fireplace, and couch, was terribly run down, didn’t even have a closet or safe, and could comfortably fit a fruit fly and nothing more. They advertised that we’d have a parking spot, but we didn’t - the lot was full. We were the downstairs room, and the walls are paper thin, so we heard the people above us at 7am and at 1am stomping around, kids running, moving furniture, etc. The staff was not helpful and very dismissive of concerns. The service and “amenities” were akin to staying at a hostel. There was a homeless person who lived directly outside the “hotel.” I felt like I was robbed being charged anything to stay at this dump. I would’ve been better off staying at a motel.

This property is very misleading, it looks cute but it was a horrible stay. The room smelled of bad toilet or floor cleaner, parking was a complete pain with our SUV, we could hardly fit let alone take out baby out. The walls are paper thin, if you’re a light sleeper this place isn’t for you because you hear every car and the loud train that comes by. Breakfast wasn’t great, vegetarian only one option, muffins undercooked and they didn’t have a baby high chair (in case your traveling with a little one). Also no elevator to get to your room so again with a stroller, car seat and luggage, it wasn’t great because the stair way was narrow. Bed was hard and the pillows were not even regular size, they were all half pillows but lots of them which made it awkward to sleep on. Lastly as soon as you step outside there’s homeless on the corner…all in all for the money, it was definitely not worth it because we could’ve paid half for the night and stayed somewhere less “cute looking”.

Very cozy. Super quiet room. We had early check in and the room was super clean. Though the bathroom had a little wear, it was beautiful and comfortable. The bed was comfortable and I slept really well, unfortunately the lamp was wonky. The breakfast was super yummy! The parking is tight but I really enjoyed my stay. It was the perfect place to stay while visiting my kid at UCSB. I will stay again.

A very nice stay at the Hideaway easy to find, cosy, comfortable bed, price worth breakfast friendly staff quiet although some noice from Highway 101. Recommendable

The full breakfast each morning was great! Each afternoon they offered complimentary wine and cookies. A very nice added touch. The only thing they can improve would be to include chips or nuts with the afternoon wine.

The place was clean and comfortable. The breakfast was ok. The juice they provided was watered down. Location is convenient but parking was hard to find. It can get noisy at times from the street. Great for short stay visitors.

Look no further.... It's as perfect as it gets! Friendly staff--easy parking...safe...convenient and right near the harbor. Room was spotless!

Fireplace did not work. Room is a lot smaller than in pictures.