A shower is not simply a shower for me. A shower is a way of acclimating myself to the lucidity required to engage in everyday life. It is a way to mentally and physically prepare myself for whatever may lie ahead for me for the day. It's a routine that borders on a spiritual ritual to allow myself to function in the world at my maximum potential.
I am not exaggerating, then, when I say my shower at The Inn and Spa at Loretto was one of the most uncomfortable experiences in my life.
I awoke early in the morning in eager anticipation to enjoy everything Santa Fe has to offer, and as I watched the sun rise over the Sangre de Christo Mountains, marveling at the beauty of the New Mexico sunrise. All that was left for me was to take my shower and prepare for the day. Nothing could have prepared me for what happened next.
I stepped into the bathroom and made my way over to the shower, and turned the knob as I always would to roughly halfway to initiate the process. As I anxiously waited to begin my shower routine, the bathroom quickly filled with steam. After the cool morning air this felt nice at first, but of course I didn't want to scald myself! I turned the faucet back towards the cool side as I stepped into the shower, expecting that I understood where I would reach a ”warm” temperature. Within seconds I was blasted with ice cold water as if straight from a glacier. Pain shot up my spine to my neck as the icy water rained upon me, and I reflexively turned the knob back towards the hot side, thinking I surely had found the ”happy medium”. Within moments I was engulfed in red hot water that felt as if it had just been boiled in a tea pot across my face and neck, stunning me yet again. Frustrated, I moved the shower head directly to the floor, spraying my feet with the same steaming water. I then carefully moved the faucet, one centimeter at a time towards the cold side, gauging the point at which the water would begin to cool. Amazingly, there was no change. After 10 or so careful movements of the knob, the water began to cool, to my great relief. However, within moments the ice cold water returned, once again sending shivers up my spine. After more experimentation and constant discomfort, it became clear that there were only two options for this shower: burning hot or ice cold. The rest of my shower was spent doing a horrible dance of moving between excessively hot and cold water, moving my body out of the water frequently to minimize the pain. I ultimately managed to do the bare minimum necessary to get myself clean, with the chance of a relaxing and revitalizing experience clearly being out of the question.
This is not how I would want anyone to start their day, and I feel this should be unacceptable for a hotel with the stature and reputation of The Inn and Spa at Loretto. While the rest of my experience there was quite nice, this shower left me with an awful feeling for much of my day. I hope they are able to ensure that future guests do not have to go through an experience like this.
Clearly a franchise operation! Had booked a king room but was downgraded to queen - hotel overbooked and since I am a retired Marriott executive with lifetime Gold status I was moved. I have travelled to 12 countries and over 200 cities, and have stayed in over a 1000 Marriotts but this is a first. Front desk (Pablo) and Andre (GM) were most courteous but made no effort to accommodate me in any way. RULES ARE RULES! I don’t want to sound entitled but sometimes you can reward and recognize 32 years of Service to the company. Rooms are newly upgraded and very comfortable but the grounds and building need assistance.Hotel meets minimum Marriott operating standards.
I always enjoy my stay in Santa Fe. I’ve been there numerous times and always have a pleasant experience. Growing up in Albuquerque, I have a fond spot in my heart (and stomach) for New Mexican cuisine. The restaurant at the Doubletree never disappoints. The best part about the restaurant, apart from the green chili, is the service. Countless times, Erica and Eileen, have exceeded my expectations with excellent customer service. They’re very friendly, attentive, and gracious hosts. They’re an asset to the Doubletree brand and I would like to recognize their diligence.
入住聖達菲酒店(Inn at Santa Fe, SureStay Collection by Best Western),輕鬆探索聖達菲。所有客房均嚴禁吸煙。到室外的游泳池做舒展手腳,或好好放鬆身心。 住宿的桑拿是放鬆身心的好地方。 健身室於開放,讓住客可以好好鍛鍊身體。這裡有餐廳,為您的住宿提供各種餐飲選擇。住宿提供24小時前台服務。如果您打算開車前來,可以考慮停泊在停車場。
訪訪客Really enjoyed our stay there, especially the pool :)
Spacious rooms with cool details & everything you need. The only thing we missed was a table & chairs.
Really quick drive to downtown Santa Fe. Good restaurant on the premises. Would definitely stay again!
JJoe MWhat a charming place -- the interior architecture completely captures the spirit of the Pueblo Style. We arrived in the evening and saw the hotel's entry beautifully lit, the lobby ambience gleaming, and in the lobby-lounge we heard the mystical sounds of an indigenous flute player!! We were in Santa Fe for Indian Market. Each morning we'd take their shuttle to the plaza -- awesome drivers, great humor, and we met new friends too. At days end, my wife and I relaxed by having a late dinner in their indoor-outdoor restaurant. The cuisine was delicious, and the drinks had great spirit. Our suite was very cute (my wife's term) and accommodating for having breakfast each morning -- I had their omelet three days in a row and on the last day pancakes. Rest assured, we are going back to Hotel Santa Fe!!
KKurt Van HFelipe the front desk man, was with no exception the most outstanding person I've ever met. With a wealth of knowledge of all the things to see in Santa Fe. Not only is he probably handsome and smart. Extremely helpful and knowledgeable and made our stay such an enjoyable one. My wife was very frantic about trips was completely and disarray and he figured that nut job out and settled that crazy whack job down thank God.
We came here for 3 nights and it was worth every penny! The people were exceptionally friendly and very helpful. Our room was very clean, and very comfortable. This was our first time staying at a La Quinta hotel and we will definitely stay at them again in the future.