聖羅莎American Eagle Store附近酒店

The room was very nice with a sitting area outside, next to the pool. Accommodations were roomy, nice and clean! The service was superb! I had left my phone and diabetic medications in the room as I left. They made sure to gather them and hold them at the front desk for me. Everything was returned to me. Donna and staff were polite, courteous and very accommodating. The cost was a little high for my liking, so I had to mark it down.

不得不在最後一分鐘預訂,因爲該地區的客戶準備簽署房子。每個人似乎都賣光了,但他們。由於評論,我真的猶豫要不要留下來。這個地方是一個很好的例子,有一個很好的評論,但非常棒的住宿!由於我的航班延誤,很晚才入住,但前台工作人員迎接,使入住過程看起來如此輕鬆!到了房間是的,房間肯定需要一些更新,但很乾淨,牀超級舒服。我的電視有問題,打電話給前台,5到10分鐘內有人上來解決這個問題。我的住宿印象深刻,絕對推薦這家酒店給我的客戶。

🛎️ Excellent customer service. Fast check-in! 🛏️ Clean rooms 🏊 Nice swimming pool

非常喜欢这家酒店、漂亮的房间、令人惊叹的浴室淋浴和凉爽的蓝牙镜。

Traveling on a stay-cation in NorCal and stayed at 3 IGH properties in a row. I have the other two to compare but I also am a prof. meeting planner and stay at a ton of hotels. I even inspect them for a living, so my perspective is with a critical eye. The entrance is a bit tricky even though I arrived after dark, making any signage even less effective. Once in the open-air parking garage, there was no ”Entrance” sign over the doors nor an exterior logo'd rug. There is a foyer with the ONLY hand sanitizer station that I was able to find! Morgan greeted us at the front desk and was a real delight and he alone made this stay worthy of the 3 stars! Here are my observations upon arrival: *Of the 4 pendant lights over the front desk, 3 worked *The small marketplace was out of bottled water - NONE in the entire hotel! *No dining option and ONLY coffee to go in the morning; NO danish, fruit or granola bars to be found! *Morgan was working alone with a 63% occupancy, There are 4 floors. My room was on the 3rd with a view of a goat farm. It was a quiet room however; the mattress was quite soft and mushy. Upon unpacking, we found the following problems: *A dirty bath towel and a used face mask in the closet floor. *The safe was locked, we were provided the ”master” code to unlock it! *No washcloths *Used bath amenities Causing me to realize that no Covid-19 protocol is being adhered too. My opinion is the owner is micro-managing this property and placing profits over his franchise obligations! This is a Holiday Inn, not a Holiday Inn Express, so the expectations of a full-service property were warranted.

房間裏有室的超級地方和室。很快的住,女主人卡倫非常有幫助,很快回應消息。我們整個假期最喜歡的地方。超美的環境,散步的餐廳美。

我喜歡這家酒店。工作人員總是在周圍打掃一些東西,他們看起來真的很愉快。雖然整個地方可以使用新鮮的油漆,但一切都很乾淨,而且聞起來很乾淨。我們在那裏參加一個婚禮,大多數的聚會都住在喜來登酒店。我們選擇質量酒店,因爲我無法忍受支付這麼多錢,喜來登想要。但是因爲聚會的大部分時間都在,我們大部分時間都待在喜來登酒店。這裏有些不同:S=$$$Q=$$.S=不乾淨(餐廳的墊子和地毯都可怕Q=很乾淨,S=工作人員還好,但沒笑Q=住宿(一位會員甚至看到我爲我的禮物打個躬,她她主動提出幫我做這些事--她有電線,還有她過去在花店工作時的一切),他們都面帶微笑。

我是來過聖誕夜和聖誕節的。房間很乾淨,大堂有一整天的免費咖啡和茶。還有健身房和洗衣房。我喜歡那裏的游泳池,儘管這兩天很冷。我也喜歡早餐。最後,它關閉到Petaluma奧特萊斯,今天早上去購物很好。

My husband and I experience the WORST stay of our lives here. What’s worse is the owners’ refusal to make anything right. Soon after we arrived and were hoping to relax next to the fire, a noxious odor began to infiltrate the cottage. We contacted the innkeeper, who came in and immediately agreed that there was a bad odor coming from the fireplace. She suggested changing to another cottage, which emitted the same noxious odor as the first cottage we were staying in. She said the fireplaces had recently been serviced. We think some harsh chemical was used to clean or service them. The innkeeper suggested that we spend our vacation time finding a cottage that didn’t have a smell, while she attended to other things. That should have been her responsibility. We ended up having leave the windows open all night along in December! We contacted the inn after our stay and they said they acknowledged that there was a foul smelling odor, but said “It's our sincere hope that our offer of a different cottage and the complementary wine will demonstrate our dedication to ensuring your future experiences with us are delightful and stress-free, in line with the visits you've had in the past.” They offered us a cheap bottle of wine to compensate for a cold, stressful, toxic night. The offer for a “different cottage” was no offer at all: we tried another cottage and it was just as foul smelling due to the fireplaces being serviced. And the innkeeper did not assist us with finding another cottage because she was too busy. This place used to be beloved to us. This experience has caused us to do further research in the Cottage Grove Inn business to see if we were not the only ones who has experienced this. We read reviews on various sites. Several guests have left negative reviews recently. Some of these complaints are very alarming, such as non-compliance with ADA rules, faulty smoke and carbon monoxide detectors that required a 911 call and a visit from the fire department, fraudulent credit card charges, poor management, customers feeling they were treated rudely by the manager, and an extreme decline in quality in the last year, charging more and offering less. It appears this business has undergone a change in ownership in the last few years, being purchased from its longtime owners. As returning and longtime customers, we (myself and my husband) feel that we have been disrespected and treated poorly. We hoped that we would be treated with more respect with an offer for a resolution due to this incident. We are reporting this Inn and its owners to the Department of Consumer Affairs and the California Department of Public Health. For your own health and well-being, we advise to stay away from Cottage Grove Inn.