桑蒂拉納阿爾塔米拉洞附近酒店

Es la segunda vez que vamos después de estrenarnos en febrero y tenemos intención de repetir. El check-in y check-out se realiza en el hotel, a poca distancia de los apartamentos y con personal muy educado y agradable. El apartamento básico dispone de un salón comedor amplio con sofá-cama y terraza grande, cocina independiente con terraza y jardín, un dormitorio, una habitación con dos camas y baño. Está decorado moderno y con gusto, totalmente equipado con menaje de cocina y mesa, placa de inducción, micro, tostador, cafetera italiana, plancha, secador, televisores en salón y dormitorio... La parte que afea el apartamento en las dos ocasiones que hemos estado es el baño, con evidentes señales de desgaste en bañera y puertas, tamaño reducido y sin extractor. Atención con la cocina: hay un interruptor para el uso de microondas/extractor y agua caliente/calefacción por separado. Viene todo perfectamente explicado en una hoja de bienvenida con información importante que te proporcionan en el check-in o dejan a la vista en el salón comedor. He leído algún comentario donde este punto lo ponen a parir y no es ningún defecto de ABBA sino una medida de seguridad regulada por la comunidad autónoma de Cantabria. Por favor, lean esa información para evitar sorpresas y comentarios desagradables sin razón de ser. El sofá con tejido anti-manchas suavísimo y las camas comodísimas a más no poder, las almohadas bajitas pero cómodas, dos por persona. Sólo utilizan sábana bajera, agradable al tacto. El edredón, ligero, parecía el mismo en febrero y en junio y sólo hemos visto una manta ligera por habitación. Las toallas son una pasada. La presión del agua, genial, de diez. Y el suelo es comodísimo también, con baldosa tipo rústico y madera en las habitaciones, muy agradable para quienes nos encanta ir descalzos. Por poner un pero, y en realidad tiene su importancia: se oye todo. Las paredes parecen de papel, puertas, pasos, uso del baño... se oye el más mínimo ruido de los vecinos. Limpieza absoluta en todos los rincones. No tan presente en el menaje, entiendo que depende más de la limpieza de cada huésped. No hay problema de aparcamiento, disponen de uno privado bajo los apartamentos pero en la calle hay plazas gratuitas alrededor y es una zona muy amplia y tranquila, a unos 5 minutillos del centro en coche.

Lo cogimos de casualidad y sin duda no pudimos escoger mejor. Excelente atención, desde recepción, donde nos explicaron qué ver muy bien, copa de champán en el bar, el camarero muy simpático y atento. La limpieza fenomenal también, gracias a las grandes olvidadas. El desayuno excepcional, muy atentas y pendientes de todo. Muy contentos en general, sin duda volveremos, y por supuesto, recomendable.

Stayed here for 3 nights and had an absolutely wonderful stay. Gracious, friendly, and accommodating staff not just at front desk, but at breakfast in the morning and for drinks in the evening. Santillana can get very busy with tourists during the day, but staying here felt like a true retreat and at night it becomes magical. Rooms and beds were clean and comfortable, and the bathroom spotless. We had a fanastic time in Cantabria, and Hotel Casa del Marques only heightened the experience, would recommend to anyone.

Having spent five weeks travelling throughout Spain, and having experienced first class welcome and service at every establishment from the smallest roadside cafe, to five star hotels and restaurants, we were extremely disappointed by the ”welcome” (or lack of!!) that we received when we arrived at the Gran Hotel. No eye contact from the male receptionist, a brusque, mumbled ”hello”, and even though my command of Spanish is far better than his of English, he insisted on trying to communicate in English. We were issued with key cards, absolutely no information given to us about facilities at hotel, eyebrow raising and pen tapping when I asked my husband which dining slots he'd prefer as they had to be pre-booked, and we even had to ask where the lift was - a pointed finger directed somewhere behind us and a sharply uttered ”there” were all we got. Room was adequate - nothing special and no extras. Cheap toiletries and an expensive minibar. Dinner in the restaurant was excellent and the staff were fabulous. It was a really excellent experience and the food was wonderful - very, very highly recommended. Another redeeming factor was breakfast the following morning which I must admit was first-class, apart from the female member of staff who was very hostile and unhelpful and barked at me to get out of the way so she could adjust the coffee machine which had developed a fault. In mitigation, she was run ragged as she seemed to be doing everything on her own, but was joined half way through by a very friendly and helpful male colleague which was a blessing. If only they could train their staff that they'll never get the opportunity again to make the best first impression, I'd have given this establishment 5 stars and we'd love to return, BUT, we really don't want to risk being greeted as a nuisance rather than a welcome and valued guest.

We stayed only one night at this hotel, but really enjoyed it. It's very calm, clean, nice and stylish. Good location. There are golf fields,a swimming pool, a gym etc. Large parking for the cars. Very friendly staff. Perfect and various breakfast with fresh orange juice.