Tout était parfait! Le personnel est adorable. Nous avons eu la chance d’être accueilli et suivi par Denise tout au long de notre séjour. Elle a été d’excellent conseils et nous a même fait nos réservations pour les activités et les restaurants. L’hôtel est très beau et à quelques mettre de la plage. Nous recommandons!
翻譯
Shatia C
入住日期 2025年6月
獨自旅遊
2.0/10
發佈於 2025年7月14日
I travel a lot and have stayed in many hotels all around the world. For me the customer service is most important to me and what I look for when staying as a guest. I felt the staff was very rude and judgmental from the moment my party arrived. I felt they only cared about the money and tried to take us for every single dollar I had. I went to meet my mother at this hotel for her birthday and the day she checked out she was charged for having a guest even though her room had two extra beds. She was also charged for me having watermelon and melon for breakfast. Even charged for me using a towel that was in the room. I wouldn’t recommend this hotel to anyone. The staff and especially the women at the front desk were miserable people. They don’t care about your stay they care about how much money you will give them. It’s not about the money it’s about to principle.
翻譯
來自住宿之回應: dear lady, we would like to thank you giving us the opportunity inform all the guest like you that if you make a reservation for 2 studio for 4 persons ,should be accommodate 4 persons as they have paid. you arrive 5 persons from mykonos and your mood was so bad and due to the situation as you inform us your mother has a birthday we did upgrade from a studio to deluxe apartment garden view so that enjoy their accomodation. i ask you for the first time how many persons will be accommodate in the hotel and you personally lady inform me that you have a reservation in other hotel that was lie at first time. you stay in our hotel for all accomodate dates as your mother using all the facilities ,having breakfast ,use the extra bed in your mothers room and at the end as everywhere in the world as you said they charge extra person . of course you denied to pay even though your mother agree with me and you screeming to the lady in the reception telling that you are a guest of your mother and as we offer you a bigger room free upgrade you think you use it with out any extra fee.... in that case why you didnt invite other 10 persons with you to stay free in a room all together eating and do whatever you like for free???? my advise is travel more so that have an experience how it works all the policy of the hotels and then your review will have a real meaning.
訪客
入住日期 2025年6月
其他
10/10
傑出
發佈於 2025年7月6日
Nous avons beaucoup aimé l'accueil, la disponibilité et la gentillesse de nos hôtes. Notre chambre était spacieuse, claire et disposait d'un petit balcon, ainsi qu'un petit coin cuisine (évier, placard avec quelques ustensiles - couvert - verre... réfrigérateur). Le petit déjeuner était excellent, ainsi que le service de chambre. Nous avons pu louer un scooter à partir de l'hôtel, et réserver une sortie en catamaran également. Nous avons passé un séjour sans aucune fausse note. Proximité de la plage à pied appréciable et accessibilité à divers restaurants également. La localisation de l'hôtel est idéale pour découvrir l'Ile.
翻譯
訪客
入住日期 2025年6月
其他
10/10
傑出
發佈於 2025年7月6日
Nous avons découvert un petit bijou au calme à 300m de la plage. Hôtel de 27 chambres. Super petit-déjeuner et surtout un personnel très sympathique en particulier Denise qui est de très bon conseil (utiliser ses connaissances et son carnet d’adresses), Une mention spéciale pour le restaurant Afros, le plus prêt de l’hôtel et qui vaut le détour : personnel plage et nourriture. Ajoutons encore que les tremblements de terre mentionnés dans les médias en début d’années sont exagérés. Ils sont plus forts dans la presse qu’en réalité. L’île est située sur une faille sismique et tremble de façon imperceptible régulièrement. Il n’y a aucun risque de la voir disparaitre dans les flots.
翻譯
訪客
入住日期 2025年8月
其他
10/10
傑出
發佈於 2025年9月13日
Superbe endroit ❤️ au calme, très propre et personnel très accueillant et à l'écoute (merci Evangelia pour l'adresse du restaurant Kastanis à Chora , très bon 👍👍👍) .
翻譯
訪客
入住日期 2025年7月
其他
8.0/10
很好
發佈於 2025年8月28日
La atención al cliente es muy buena, las personas que nos atendieron fueron muy amables. Limpian la habitación cada día, te ofrecen servicio de trasporte, consejos para que tengas una experiencia divertida como ir en catamaran y ofrecen desayunos y almuerzos. Espero volver algún día ☺️
翻譯
Catherine R
入住日期 2024年9月
家庭旅遊
4.0/10
發佈於 2024年10月16日
First Bella Santorini is not a 4 star hotel, other sites give it 3 I would give it 2. The website photos are misleading and staged. The rooms were clean but no soule and not romantic as described. There was a kettle but no tea, coffee or anything to make a drink. There were no toiletries unlike the photos. The small balcony had no shade and I would not call it a sea view. There are no drawers one open rail and no a single hook in the bathroom for a towel and no bath tub as stated on the website, we had 2 rooms and it was the same in both. The pool area needs renovated lots of broken tiles. Mismatched worn pool towels not the navy ones on the photos. The outside lights are broken hanging off. The breakfast area is bland, plastic chairs, food uncovered and no labels. We ended up eating the same things at breakfast. Santorini is beautiful but choose a different hotel. Santo Miriamare down the road is a 4 star hotel.
翻譯
6/12
來自住宿之回應: dear Mrs Catherine Randall, we feel so sad that you didnt enjoy your accomodation to Bella santorini . first of all i would like to ask you ....what room type you had booked?and what room type you had? as you inform in your review you didnt like the view even though your room type it was not sea view and after didnt upgrade and your son apartment as yours we have done your mood change totally! the swimming pool as you show in the photos in august due to the situation we had a lot of kids in the hotel they found as a toy to put out some tiles of the pool end if one piece of the tiles get out you understand the water distroy all the other tiles. so we are waiting to end the season and emty all the water of the pool to refixed all new one! the days that you were here one night was so strong wind and destroy the matress of the sunbeds and during the day had already change,. personally i take care the breakfast food everyday and we do so many differents to no be boring the guest and thats why many of the guest are so happy with this but maybe its not close to your taste the greek traditional food. all the other complains will be nothing and be solve it if you inform us while you were in bella santorini. telling all your complains in a site thats not good . we check as you inform the lambs but no any broken be found. so its preferable to express in the reception if you have any problem to solve it straight words not behind when you do check out....
Steve R
入住日期 2024年9月
與好友旅遊
4.0/10
發佈於 2024年10月20日
Bella Santorini is being marketed as a 4 and some a 3 star star establishment but this it clearly a false representation of the hotel its clearly a 2 star at a push! The hotel is in need of a major renovation, most of the light fittings were loose and roughly painted. The door to the bathroom was heavy water damaged which meant that the door could not be closed whilst using the bathroom, also the shower head with extremely wobbly and was worried that it might actually fall down. The pool was an let down and quite frankly dangerous there was numerous pools tiles missing which was just swept to the side of the pool and had to be careful that no one cut themselves. Some of the sun loungers were ripped and there was not enough sun loungers if the hotel had more than 12 guests. There was also no way of getting shade as the sun shades were fixed to the floor and did not provide any shade. On the website it mentions and the pool and its jacuzzi but there is no jacuzzi. The breakfast was extremely disappointing and every day during the week we stayed at Bella Santorini it was the same. All the food was unlabeled so we have no idea of what it actually was, it was all uncovered which led to flies being on the food. The selection was extremely poor and not what I would expect from a 4, or 3 star hotel. Most of the food was cold and the hot food was uncovered and rarely replenished. Travelling with someone who has a nut allergy it was extremely dangerous not knowing if the food contained any nuts. The hotel room was soleless and the website images and description are utterly misleading it states that each room has a bath which the two rooms which we had did not have a bath. It also mentioned that all the rooms are supplied with tea and coffee but during the week stay no such tea and coffee was ever placed into the bedrooms. The website also states that each room has a safety deposit box which whilst is true one room they had lost the key so was unable to use the safety deposit box. The room was not cleaned every day and when we highlighted this to reception we were just given clean towels. We also asked numerous times for shampoo but this was never delivered, also on the website it states that each room has a mini bar but again there was no actual mini bar in each room just a fridge. There was no internet access unless you were by the pool and in the rooms we were unable to gain access to the wifi. When we mentioned our concerns to the hotel staff in regards to the pool we were advised that it is because the kids pick the pool tiles off but this is clearly a case of neglect. The hotel staff stated that they upgraded one room to a sea view room but you could hardly see the sea view as it was blocked by a building and would need binoculars to actually see the sea view. I did not find the hotel staff to be amazing as per all the reviews it was quite the opposite actually. There are much better quality hotels that are in the area so would avoid this
翻譯
6/9
來自住宿之回應: dear Mr.steven Randall, your wife catherine Randall as she wrote a review before the previous one i totally explain all of that.... there is no matter to say the same things....
訪客
入住日期 2024年6月
家庭旅遊
10/10
傑出
發佈於 2024年7月15日
Debut juin 2024, j'ai emmené ma maman a Santorin. Nous avons passé un très agréable séjour à l'hôtel Bella Santorini. Accueil très chaleureux de Lina. L'equipe est également aux petits soins et à l'écoute des besoins. Chambres agréables, très propres et spacieuse. Nous avons adoré les petits déjeuners où nous avions choix, et quantité et qualité étaient au rdv. Par ailleurs, belle découverte de plusieurs specialites grecques. Hôtel tres calme situé tout près de la plage et des stations de bus. Point positif, c'est une petite structure.
翻譯
訪客
入住日期 2024年3月
其他
10/10
傑出
發佈於 2024年4月15日
Excellent hôtel ! Nous y avons séjourné une semaine en famille avec plaisir. Le personnel est très sympathique, le petit déjeuner est préparé a la demande et fait maison ! La piscine est superbe, le jacuzzi sur la terrasse est assez grand pour 4 personnes. Magnifique ! Excellent hotel! We happily stayed there for a week as a family. The staff is very friendly, the breakfast is prepared to order and homemade! The swimming pool is superb, the jacuzzi on the terrace is big enough for 4 people. Gorgeous !
翻譯
訪客
入住日期 2024年3月
其他
10/10
傑出
發佈於 2024年4月12日
Super hôtel très accueillant, serviable et gentil qui vous donne de bons conseils pour passer un excellent séjour! Petit déjeuner copieux, chambre propre, cadre jolie situé à proximité de la plage et d un bon restaurant! Nous recommandons!
翻譯
訪客
入住日期 2024年3月
其他
10/10
傑出
發佈於 2024年4月28日
Tout était parfait , l’accueil, l’emplacement, la propreté, très belle chambre avec jacuzzi impeccable. Sofia et Lina sont adorables. Nous recommandons vivement cet hôtel !
翻譯
訪客
入住日期 2023年10月
其他
10/10
傑出
發佈於 2023年11月10日
Magnifique hôtel, tout était super.. La propriétaire Lina est très accueillante, disponible pour ses clients et les conseillent sur les excursions à faire afin qu’ils passent un beau séjour.. Petit déjeuner copieux avec plein de spécialités grecques délicieuses.. Mon studio était spacieux et confortable.. La plage, les restos, le mini market sont à 5 mn de l’hôtel.. Je le recommande fortement et merci beaucoup à Lina et son équipe..🌺
翻譯
訪客
入住日期 2023年4月
家庭旅遊
10/10
傑出
發佈於 2023年5月10日
Un belle environnement calme proche de la mer. Un staff très sympathique, arrangeant et convivial! De plus la cuisine est très bonne. Un endroit familiale et romantique, avec des excursions superbes. Nous avons fait la sortie en catamaran, nous avons pu nous baigner et faire de la plongé. Le petit déjeuner est varié et change tout les jours. Merci à eux pour ce séjour fort agréable.
翻譯
來自住宿之回應: Dear Chloe, We really apreciate your kind words , it s nice from the beggining of this season to understand that our guests feel here like home and they are having a good time. Wish you all the best for you and your mom
訪客
入住日期 2023年9月
其他
10/10
傑出
發佈於 2023年10月25日
Bel hôtel avec piscine et chambres avec kitchenette. Lits confortables et propres, serviettes a disposition pour la piscine. La réceptionniste est un amour, tout ce qu'elle nous a proposée (tour en catamaran, location de voiture) était formidable et avec des prix très corrects par rapport a ce que se fait dans l'île. Petit dej conséquent et varié (le yaourt est juste une tuerie !!) Bar snack dans la piscine, proposant un peu de tout (salades, pizza, gyros...) Ce qui permet de ne pas avoir a sortir (même si les restos sont a 5 min à pied) quand les enfants sont fatigués.