Firstly at a cost of €571 a night you’d like to expect luxury, well far from it apart from the veiw! Charged over and beyond! Firstly being charged more then expected due to the global pandemic, €571 a night for a deluxe room, states - private entrance ( definitely not private when sharing it with a room next door and also being placed next to a utility/kitchen) which no fault of there own as staff were doing a job but back and forth with the squeaky gate and the cluttering of washing up and a massive extractor fan blowing loud air 24/7 out is far from relaxing when all you want to do is rest outside your room in peace also our room had a double sun lounger which underneath powered our hot tub as well as next doors this also made a racket , room next door was stated deluxe too but much more bigger then our room, when speaking to the next doors guests they had paid under a fraction of our price and we’re shocked! We then sent a polite email to the owner and waited over 24 hours in response and had to re send the email again to receive very unprofessional email which was very unhelpful, and a rude response, we spoke to the manger on the desk but lack of communication was poor on all behalf’s, Also I like to mention the bed! Rock solid and please don’t respond to me telling me there luxury beds because I think the owner needs to come and sleep on one for the evening In fact sleep and have a stay in the deluxe room next to the kitchen and you may have a different outlook on things, it’s clear to see you don’t listen to your guests from previous reviews about the comfort, I think I rather sleep on a sun bed then on this bed ever again! Also the front door needs to be fix hard to lock and open! Items rusty such as the fridge! Breakfast the same daily! Wifi (what’s wifi at this place) very difficult to get any sort of wifi or signal not helpful when you have to do passenger locater forms etc! Room states (sound prof room) all you can hear is the hot tub fan on outside and guests cluttering around next door Also bins were placed just around the corner of our room not nice! Our last evening was planned to chill out and watch the Veiw and sun go down all we could hear was bleeping noise coming from this utility room/kitchen, no staff around to inform them! Manger on the desk was polite but couldn’t do anything about our questions, sadly enough we won’t be returning and we definitely won’t be recommending this hotel!
翻譯