Clean room, and the housekeepers were nice, but the hotel owner was extremely rude. I booked three superior suite rooms for three nights. Once I got the confirmation of booking, the hotel sent a message to me that the reception only available from 9am to 5pm, but our flight was arriving at 9 pm at night, so I sent a message asking how we could get the room keys, but they never replied. I had to contacted *******, who also tried to reach them at first with no success. ******* then gave me the hotel email address, I sent several polite emails asking about check-in and transportation, again, no reply at all. Only when I ask to cancel the reservation, then they replied to the ******* without replying me. We were very worried because we were arriving at night on an unfamiliar island, with no local language, and reception would already be closed. I needed direct confirmation, so I asked ******* to request that the hotel to give me a message, finally they sent me a message, but without any courtesy.At the day before we arrived, I received three messages for the other two rooms I had booked, but none for our own room. I have no idea how I offended them, as all of my emails were polite. I can share them if anyone is interested. Never in my experience have I encountered such a rude owner. Their housekeepers were far friendlier than the reception.
翻譯