提供 Spa 服務的聖馬蒂紐酒店

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig

La camera è in realtà un grazioso mini appartamento con camera, bagno e cucina con buoni spazi a disposizione. Avrebbe bisogno di qualche lavoretto di manutenzione (la porta della doccia non chiude bene, pareti un po' rovinate, filtro del bagno cieco non pulito...) La pulizia generale è buona, peccato solo per il pesante odore di fritto presente all'interno (non abbiamo capito se qualcuno avesse cucinato o se veniva dell'esterno, pur tenendo aperte le finestre non è andato via). La host ci ha accolti con molta gentilezza parlando bene in inglese. La posizione è molto comoda per raggiungere la zona centrale a piedi ma è assolutamente sconsigliato arrivarci in auto. Pochi giorni prima dell'arrivo abbiamo ricevuto una mail da LovelyStay.com che ci informava che il centro storico è interdetto alle auto dei turisti e ci suggeriva una via vicina dove parcheggiare. La via in questione è stretta e con pochissimi parcheggi a bordo strada e impostandola sul navigatore non si trova. Dopo oltre 3 ore alla ricerca di un parcheggio con code chilometriche abbiamo lasciato l'auto in stazione e pagato un taxi per arrivare alla struttura (c'è anche l'autobus che arriva nella piazzetta principale). Ovviamente il traffico congestionato non è colpa di chi gestisce la struttura ma ritengo che sia necessario informare meglio chi la deve raggiungere per evitare disagi. Pur essendo partiti con ampio anticipo da Lisbona abbiamo mancato l'ingresso a Quinta de Regaleira, che purtroppo non siamo riusciti a vedere, perdendo anche i soldi del biglietto per 2 persone.

Lovely hotel , centrally located in Sintra with easy access to shops and restaurants, Room was great, clean, and spacious with a view of the National Palace. Breakfast was very good and all the staff were polite, attentive and happy to help. We enjoyed our brief stay

Sintra itself is an amazing place to visit. And this guest house will long be remembered, starting with booking. We arrived, jet-lagged in a car arranged by Karen -- the owner. (Do get an introduction to Vera who runs the car service with her family.). The guest houses is clean, tastefully decorated and comfortable in every way -- from the bed to the pillows to the towels and the toiletries. It is close to the center of town, but on a quiet street that feels private. It was easy to get to palaces and restaurants -- or get a car from Vera! Breakfast was simple but hearty and delicious -- all that we wanted. The only room available when we booked was the Family Room, but we were charged a lower rate for only 2 of us. While it didn't have the large windows and balcony of other rooms -- it did have sky lights which brightened a spacious, very comfortable room. The heart of this guest house is Karen. She is gracious, she's efficient, she cares about her guests, and she's full of stories and ideas for your stay. She explained piri piri sauce, told us where to get Travesseiro and her opinion on palaces to visit, answered questions via email promptly as we planned our visit. Listen to her email advice about arrival (Being in a Heritage area has its drawbacks. I recommend not having a car there.). When I overflowed the coffee maker (Oops) she calmly and immediately got it cleaned up (and the bed made while they were at it). I could go on and on. Stay here. You'll understand.

This is a perfect little spot for being a few blocks to the center of Sintra, yet a little off as to not get all the noise. The hostess here, Dulce, is a very kind, caring woman. My phone fell into the sink and stopped working. I travel alone and had no information to my next place. Dulce took the time to sit with me, let me use her personal phone and assured me that everything would be okay. She did absolutely everything she could for me. This is the place you want to stay if you are traveling alone and need assistance within daytime hours. Not sure about night but I am confident they would help within their capability. Please note, the houses are very old and you can hear the people above you. There was an elephant staying above me so, PLEASE be aware of the people below when you walk across the room. Or ask for a top floor ~ all stairs. I also wish there was a small fridge in the room. Overall, an excellent place to stay with caring people there to welcome you and bid you farewell. I would highly recommend staying here if not having a fridge isn't an issue.

This place is absolutely amazing! Nothing to fault! Me and my friends stayed here for my 40th birthday, sharing 2 rooms with an interconnecting door and kitchenette. It was clean, quiet, spacious, nicely decorated, stunning views and just perfect for us all round. The breakfast basket delivered to the room at the time we chose was spot on and helped with our 'lazy' get ups in the mornings. The staff were so friendly and helpful and made us feel so welcome. Perfect and highly recommended place to stay!!

我們非常喜歡我們在辛特拉的Casas de Biquinhas的住宿。不僅2臥室公寓乾淨舒適,而且物業經理對我們的英語查詢迅速而徹底地迴應!我們的牀也很舒服。淋浴壓力極好。寬敞的淋浴。沒有浴缸。雖然公寓入口,地板,窗戶和廚房陳舊,但很乾淨,佈置得很好。我們使用了洗碗機,並提供了洗滌劑。燃氣竈工作得很好。煎鍋看起來新。衛星電視效果很好。提供的說明對爐竈、電視和洗碗機都有很大的幫助。一切都如預期的那樣工作。找到並打開保險箱,入住很順利。獎金是公寓的提前入住!非常感激!哦,從2間臥室和廚房可以看到歷史悠久的市政廳塔樓的景色令人印象深刻。埃斯特拉達·麥西拉6號是地址。哦,還有一個私人甲板,有桌子和6把椅子。總的來說,5星級的體驗超出了我們的預期。謝謝Casas de Biquinhas!這間2臥室公寓比里斯本,波爾圖,曼特加斯和拉各斯的類似和略貴的公寓更舒適。要進入公寓,需要在12個外部樓梯下。下次我們在里斯本地區肯定會回來。里斯本和辛特拉之間的火車頻繁而便宜。