聖保羅莫埃馬時代廣場美居酒店的評價

來自住宿之回應: 非常感謝您的反饋！我們很高興您喜歡我們酒店寬敞的住宿環境、豐盛的早餐和舒適的氛圍。收到關於安全性和花園區域的積極評價總是令人欣喜，這些方面正是我們高度重視的。對於未能提供酒店各區域的訊息，我們深表歉意，並理解這可能給您帶來的不便。我們擁有兩棟住宿樓，客人抵達酒店時應被詢問將入住哪棟樓。如果未正確執行此流程，我們深表歉意。我們始終致力於改善與客人的溝通，您的意見對我們非常寶貴。期待您再次光臨！此致

來自住宿之回應: 尊敬的客人，感謝您分享對聖保羅安全狀況的看法。誠然，這座城市在安全方面麪臨著挑戰，但我們很高興得知您在此區域感到安全。我們酒店地理位置便利，可輕鬆前往超市和餐廳，讓您的住宿體驗更加愉快。如果您需要更多關於該地區的資訊或建議，請隨時告知我們。我們隨時為您提供幫助！此致，RMendes - 質量協調員

來自住宿之回應: Dear Guest,Thanks for sharing your experience at the Mercure Hotel SP Moema Times Square. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Customer Experience Team

來自住宿之回應: Dear Guest,We appreciate your comments regarding your stay at Mercure SP Moema Times Square. We are sorry for providing service below your expectations. Our goal is to always provide a high level of service to each of our guests. We would like to have another opportunity for you; we are available to serve youThank you again and we hope to regain your trust in our hotel.Sincerely,Customer Experience Team

來自住宿之回應: 您好！感謝您的反饋。我們很高興得知您覺得公寓的廚房很實用。對於未提供拖鞋，我們深表歉意，但您可以通過電話提出要求。公寓內未配備自來水，這在巴西並不常見；我們不使用自來水，僅飲用飲水機或超市出售的瓶裝水（罐裝或玻璃瓶裝）。一樓大廳設有自助飲水機，您可隨時補充水分。關於夜間安靜的問題，很高興您覺得環境相對安靜。如果您還有其他需求或建議，我們隨時為您提供幫助！

來自住宿之回應: Thank you for choosing Mercure SP Moema Times Square! We hope to see you very soon again.Customer Experience Team

來自住宿之回應: Dear OuerxiangchufaWe appreciate your comments regarding your stay at Mercure SP Moema Times Square. We are happy providing great service your expectations. Our goal is to always provide a high level of service to each of our guests. Thank you again and we hope to see you again.Sincerely,Customer Experience Team