We visited Saratoga Springs on a weekend during track season. The free shuttle to track was very helpful and convenient. The 1 bedroom suite was spacious but did show signs of wear. The toilet was scratched likely from the use of a snake to clear a clog. Molding was lifting in the bathroom. When reported to the front desk, I was told the hotel would be undergoing a complete refresh this Fall.
翻譯
訪客
入住日期 2024年9月
其他
8.0/10
很好
發佈於 2024年10月16日
Better breakfast offerings for celiacs than most chain hotels. Easy direct route to downtown. Still a little cheap on water bottles. Gave us one for two of us. We stopped at three springs on the way downtown. Front desk was very helpful and friendly.
翻譯
訪客
入住日期 2023年11月
其他
10/10
傑出
發佈於 2023年12月27日
We were coming to Saratoga Springs to see friends of ours sing at Caffe Lena and we decided to stay overnight. The hotel was very accommodating to us since we would be checking in late and allowed us to have a late checkout. The bed was really comfortable and the pillows were perfect (my pet peeve is pillows that are WAY too soft). Very clean room (even on top of the mirror) Unfortunately, we did not get the chance to use the pool or the workout room. The staff, both at night and in the morning, were friendly and professional. The free breakfast was really good, actually better than a number of others places we have stayed with similar free breakfasts. We are planning to return to Saratoga at some point and we will definitely consider another stay here.
翻譯
訪客
入住日期 2026年4月
其他
6.0/10
發佈於 2026年5月25日
The check in was quick pleasant and efficient. I went to the room and was initially pleased. The new configuration made the center of the living room just wide open. Wanted to eat dinner there and the kitchen while well set up with a full kitchen had very limited glassware and eating dishes. Asked for a couple of dishes I could put fruit in and was offered a couple of paper plates. This morning the breakfast bar had no fresh egg dishes and only prepackaged breakfast sandwiches, The cups for juice were paper coffee cups. The Inn while renovated needs a very hard look at is hospitality.
翻譯
Incisive_Idiot
入住日期 2025年12月
家庭旅遊
4.0/10
發佈於 2026年1月8日
We had stayed here a few times, as late as 2 years ago, and it was just fine. Not anymore. First they don't warn you when you book that the whole hotel is under renovations. The entire 3rd and 4th floors are closed. Worse, the renovations are 7AM - 3:30PM. What kind of schedule is that to have renovations in an active hotel? Even worse, when we got here at 7PM the back door latch had been taped open by the workers, who had long since gone home. This is a serious security problem; anyone at all could have walked in at any hour. (I removed the tape myself.) The nice but passive staff didn't realize the seriousness of that, and also had no clue where the renovations were the next day so didn't know where to put us to avoid the noise. Also when we arrived they told us they were turning off the water to the whole hotel at 11AM the next morning. Glad they're renovating; Lord knows this place needs it. In our room all the chairs and tables were banged up and/or stained, you couldn't turn the TV off except by unplugging it, and even the security latch was on its last legs. Worse, the very heavy fake-granite kitchen tabletop was very wobbly; I had to tell my daughter not to push on it for fear it would fall. Also the housekeeping was marginal; the microwave handle was gross, many of the utensils and dishes weren't clean, and there was maybe 1/8 roll of toilet paper left on one of the toilets, with no spare roll easily accessible. And the free breakfast was plastic-wrapped breakfast sandwiches stored in a steam tray, so that the plastic was dripping wet. Also the pull-out beds have maybe the worst mattresses I've ever slept on; the metal springs dig into you enough to hurt. What happened to these guys?
翻譯
來自住宿之回應: Incise_idiot, We appreciate you being our guest and I wanted to respond to your comments. The property has been under renovation since Oct 13 and we will be completing this project mid May 2026. Information is provided on our website and on Third party sights per Marriott guidelines. We are working floor to floor and have notices in the elevators and also at the front desk. Working hours are 7am-3:30pm. We are making these improvements to better the guest experience and apologize for the issues you noted.
訪客
入住日期 2025年9月
其他
10/10
傑出
發佈於 2025年10月24日
Writing review so you have current information : The hotel is having a renovation , however, with the exception of the front desk moved to another building you would not know workers were on site. This is a very clean, quite , hotel with a lovely breakfast and a 4 min drive to the main town. It is near shops and the staff that works here are all very helpful and kind . The beds have plenty of nice pillows, are comfortable, the kitchen is stocked, plenty of towels in the bathrooms and the fireplace adds warmth to the room . The breakfast is also very good , waffle station, oatmeal station and many other choices . Yes I would recommend and yes I would stay again . The two bedroom suites were perfect for our family
翻譯
DebSA22
入住日期 2025年8月
家庭旅遊
4.0/10
發佈於 2025年9月26日
I’ve stayed in more Marriott properties than I can count and this one is very tired and run down. Carpets and furniture stained and bathrooms need a good scrub not just a wipe down. I changed suites a few times then just gave up realizing there was no “good one.” The only 5 star rating here are the front desk employees who went above and beyond to try and please me but with the condition of this property they could only do so much. As far as the names one was what sounded like Melissa but I think she spelled her name uniquely like Myleesa. Give her and whoever else was at the front desk on 9/5/25 at 5pm a raise they deserve it! Otherwise I suggest to look elsewhere.
翻譯
來自住宿之回應: DebSA22, Hello and thank you for being our guest. I appreciate your positive comments and wanted to let you know that the property will be undergoing a complete renovation beginning Oct 13 to include all guest rooms and public areas - fitness, pool, and breakfast areas. We are making these improvements to improve and increase the guest experience. This project will be completed in May of 2026.
訪客
入住日期 2023年7月
與好友旅遊
8.0/10
很好
發佈於 2023年8月21日
The hotel is a good choice for a visit during track season. It's about a 10 minute drive to the track. The suites include a full size refrigerator and stove. Breakfast is included. We took advantage of the fire pit area to chat with friends. The hotel could use a refresh as the tables were worn. Front desk staff was helpful. A manager was available when I needed to combine reservations.