Travelodge is a go-to place for our family every after New Year especially they have the best water slides and spray park for kids. Unfortunately for this year, we did a 2-day stay in the hotel room 280 and at around 12:30 am, my son saw a mouse and ran back underneath the ac/heat unit..while the other kids were panicking, it showed up again and ran back. We informed the front desk staff Sahil which helped us to move to another room (267).The room given to us doesn't have a hide a bed which made it inconvenient for my son but we are okay with it as long as there is no mouse but when my son asked for an extra pillow and comforter, the lady on the front desk (she said her name is Robo) was so rude. There was no pillow or comforter given to my son and we can't get the ones he is using before in room 280 as we have surrendered the keycard for that room already.
Just disappointed that one of the staffs treated my son that way let alone the mouse incident and transferring to another room at around 1:30am is quite an inconvenience.
翻譯