安薩凡納公寓, 萬豪旅享家

Absolutely the worst staff i have ever experienced. Front desk person (Bri) was extremely rude. The front desk was left unattended with other guests information out, valet keys sitting out, so many issues. Finally she came in from outside with a bad attitude as if we were an inconvenience. Very unhelpful, unfriendly and concerning. Then upon our return from our travel our bill was incorrect. I called to correct the overcharge and was hung up on. Worst experience ever, i will be contacting Marriott corporate on this.

Staff (minimal as it is) was very polite and helpful. Overall, the facility was nice, quite industrial, practical. The noises of the city were quite aggravating -- waste bins banging against each other (by people or trucks) were annoying; the screaming motorcycles were way too much. Several cars were also very noisy but nothing close to the motorcycles. The walk to our "apartment" was excessive -- especially when you have to load your own cart and push it all to the room. We aren't likely to return.

Second stay at The Ann for longer than a week with our golden retriever. Fantastic hotel, comfy bed, nice kitchen and living room. But the staff is what makes it special. Love this place.

The room/apartment was immaculate and well equipped. We arrived at midnight and it was nice having a 24 hr front desk. I love this new concept.

Parking is super expensive and we could not manage the room hvac system which is loud. The staff were nice, especially the valet team, but when my friend fell and cracked her face and head on the sidewalk instead of helping us, they gave us an ice pack & they continued to check in two different couples for the next 20 minutes while she bled. Then when they finished checking everyone in, they decided to ask us if we needed anymore assistance. Which we did-a firstaid pack & gauze to stop the bleeding. The little james restaurant next door doesn't serve breakfast anymore and you must wait for assistance to get lunch. The manager sat at the bar on a conference call while we waited for 15 minutes for service. The hell a lot of work to do, but it has great potential and the cleaning staff is phenomenal.