薩凡納歷史城區布勒夫酒店，希爾頓啟繽精選

The hotel is clean but I had to ask almost every day for my room to be serviced. The bed was comfortable. The trolley car was extremely convenient for us to travel into town. The trolley car drivers are very reliable. The receptionist, Megan at the front desk was polite, helpful and professional.

The room was large enough, we rented a suite. The front desk was less than helpful, they advertise a shuttle and advise to call for pickup. The shuttle drivers were very nice but front desk told us to meet shuttle at MJ Marriott, unfortunately they did not tell us which MJ Marriott. We waited over an hour with no pick up. We called three times to advise that we were waiting, until the shuttle driver went off duty. Never once did front desk ask for our location precisely. We ended up calling Uber to get a ride back to the hotel, costing us over $30 dollars. We had tipped the shuttle driver generously, as I have been in the service industry. It was not the drivers fault. Had front desk told us, to go to the MJ Marriott where we were dropped off, it would have been very helpful. Lack of communication and lack of concern from front desk was very frustrating. It was a very unfortunate experience. Would not recommend, due to no hospitality concerns.

Sorry to tell everyone that this is probably one of the worst choices to stay in this quadrant of Savannah. The Hotel being a refurbished brand from a prior Hotel should not be the difference maker. However, the "Tapestry" collection in this case falls far short in many areas, particularly in how they are promoting their amenities: the "Shuttle" service was just a Golf Cart which goes about 1/4 mile to the River front, then a zag over about a 1/3 of a mile to the City Market and then returns from there--the Hours were a disappointment as well running from 7:00 - 10:00 pm. Then there were the "Bikes" -- all 3 of them, which were undermaintained (poor air pressure / low tread tires, and no ability to inflate them). They were single-speed models with a gruesome struggle to initiate any momentum. Pretty worthless imho. Lastly, the remnants of the Hotels' prior life are all around: Popcorn ceilings, dated wall fixtures and worse of all, a single Elevator car that was way outdated and took forever between calling the car, arriving and returning. Charging a premium "Savannah-style price" point for all of this did not help their cause at all, imho.

Room was okay, small. Dusty and some garbage left behind. There are no amenities at all, this is a bare bones hotel masquerading as a boutique hotel. The neighborhood is sketchy. Front desk was not helpful finding restaurants. Clientele was mixed. Walls were thin and we got no sleep the last night as our neighbor was up all night. There were people running up and down the halls. Do not recommend.

We booked this hotel based on advertised amenities—restaurant, cocktail lounge, and downtown shuttle—but the reality fell far short. The “cocktail lounge” opens at 4 p.m., but only if the bartender shows up on time, which was inconsistent. There is no actual restaurant; instead, they offer delivery for an extra fee. Breakfast is overpriced and no better than a standard free hotel breakfast, though the attendants were excellent. The shuttle service is extremely limited, running only from 2–10 p.m. if the driver is available, and only to a few locations within about a mile. The driver also serves as maintenance, so shuttle service clearly isn’t a priority. Customer service was disappointing. Most requests were met with “we don’t do that” or “there’s nothing we can do,” with little effort to assist or offer solutions. Attempts to contact the hotel prior to arrival went unanswered, and requests made during booking were not in their system. Staff blamed a possible system outage with no follow-up. While the property itself is nice and the rooms are comfortable, the lack of accurate information and poor service make it hard to recommend.

It’s a couple of blocks away from the main area so location is bad to start with, there are zero amenities, the vibe is dead, the staff isn’t very helpful and they charge premium prices (parking, water, breakfast ) for everything