I am writing to express my profound disappointment and dissatisfaction regarding the experience I encountered during my stay at Aman I-khas. I stayed at their establishment from March 2 to March 4, 2024, and I must say it was one of the most disappointing experiences of my life. One of the reasons for my stay was to explore the wildlife park and engage in horseback riding, as advertised on your website (see attached). However, upon arrival, I encountered several issues. Firstly, when I booked a one-hour horseback riding session, there was no helmet available in my size, posing a safety concern. During the ride, our group faced several hazardous situations. Young people on motorcycles approached the horses at high speed, causing my guide to fall. Additionally, we traversed areas littered with waste and narrow paths where tractors passed by at high speeds, endangering the safety of all participants (see attached). Upon my return to the hotel, I immediately expressed my concerns to the General Manager. I explained to the GM that it was his responsibility to ensure that the proposed route was safe and that it aligned with the conditions advertised on the website. However, he refused to take responsibility for the situation, citing that the horses were subcontracted from another company. Despite my requests, no compensatory measures were offered for this disastrous experience. This experience is in stark contrast to what is promoted on their website. Furthermore, it is unacceptable that the establishment fails to take necessary measures to ensure the safety and well-being of its guests. It appears that Aman lacks sensitivity in ensuring guests have an extraordinary experience and taking responsibility for any shortcomings.
翻譯
Monica P
入住日期 2024年2月
與朋友同行
5.0/5
傑出
發佈於 2024年2月25日
Top!!! Elegante resort, luogo di partenza per safari nel parco nazionale della tigre. Sino molto attenti alla sostenibilità, al cliente, gentilissimi tutti. Luogo di riposo, te ne vai con dispiacere. Ogni singolo dettaglio è stato studiato accuratamente. Da consigliare
翻譯
訪客
入住日期 2023年12月
夫妻/情侶
0則評價
5.0/5
傑出
發佈於 2023年12月5日
This was such a fun experience ! Glamping in a beautiful tented resort with only 10 tents each with their own attendant ( a “ Batman” ), who takes care of everything for you and with you whilst you’re there. Large, elegant, temperature controlled accommodation with every creature comfort you’d need including a Toto smart toilet and lovely concrete tub. Thoughtful and classy furnishings beautifully arranged with king beds and a lounging and dining area and two verandahs. All 10 tents are identical and well spaced so as to ensure privacy. Never in anyone’s way, it feels like your own private camp and a la carte dining that was excellent, complimentary laundry service each day ( no limits ), and small little details such as water bottles/hot water bottles to keep warm on safari ***** with a box of snacks. Warm towels and a cup of tea each time we returned back to camp from our fruitless trips to find elusive tigers. A beautiful pool and spa. Our only complaint is the heated tents have hot dry air circulating in a completely closed tent with little fresh air and no humidification. This made sleeping impossible as our airways were so dry and parched and we both coughed and hacked through the nights and were ( unfortunately) happy to be out in the fresh air each morning. In the colder months this could be problematic for many, but hopefully the property will see fit to do better with the HVAC in the winter. Organic farm-gardens grow all the fresh produce and flowers, and the solar panels provide more than enough electricity to run the resort and keep it beautifully lighted. Wonderful staff. A great experience as long as you don’t expect to see a tiger as this is extremely unpredictable !
翻譯
訪客
入住日期 2023年9月
其他
0則評價
5.0/5
傑出
發佈於 2023年9月4日
I like this hotel I very proudly this hotel very excellent hotel my experience is very good this hotel I live in hotel in 4 days but very experience full hotel good hotel good rooms good location very good location and good cable TV
翻譯
訪客
入住日期 2023年10月
其他
0則評價
5.0/5
傑出
發佈於 2023年10月30日
My telling gud hotel... Fully enjoyed ,lot of experience the restaurant.wel reciving nd service good . Wel clean nd net system We have well services nd reciving good.we have low budget nd super reciving
翻譯
訪客
入住日期 2023年6月
夫妻/情侶
0則評價
5.0/5
傑出
發佈於 2023年6月11日
There is really very little you can say about this near perfect destination hotel. A great location for visiting the Ranthambore national park but also offers a level of quiet sophistication in the hustle and bustle of rural India. The resort is set within its own discreet area near the end of a dirt road which also houses the entrances to other resort hotels e.g the Relais and Chateaux Suján Sher Bagh resort. But don’t worry you made the right decision to stay at Aman-i-Khas! You enter via a small discreet turning into a courtyard and and walk into the main area of the camp where food is served and the main path to the tents and the pool also begins. To note there is also a large vegetable garden - well worth a look and part of the sustainability offer and where some of the veg comes from. Then on to your room - amazing, huge tented rooms offering a separate sitting area, bedroom and bathroom shower area. There are even Japanese style Toto loos! There is an additional seating area between the room and outside and also seating outside the tent. Fully air-conditioned with everything you could want including USB ports and a call button for your allocated staff member - referred to as your batman. Plenty of purified, bottled water, and a great laundry service. The resort itself is on some 18 acres. There are only a dozen or so rooms, but it has all the facilities you would expect from a larger resort. A great pool and outdoor dining and seating areas. As you would expect fabulous staff who know exactly what they are doing. Wonderful food. Great spa and therapists. Tiger spotting Good local excursions into the national park arranged by Aman with excellent drivers and guides. The park has a sophisticated timed entry system within the 500sq miles divided into 10 zones. A number of these zones are entered via the main gate. You are allocated a time and a zone - you need to enter at that time and leave that zone by the required time. The times are generally 4 hour slots - early morning; later morning; early afternoon and late afternoon. We were booked for early morning visits departing the hotel at 6:15am and I think it was worth taking the early morning trips. We stayed for a number of nights, so had three early morning visits booked each into a different zone so we covered three areas of the park. We were lucky enough to see tigers on two of our visits. We had the same guide and driver for each trip who knew what they were doing and where they were going in each zone. The Aman supplies binoculars and a good quality camera with telephoto lens to each guide and you can use both or let the guide take photos while you watch the real thing. The Aman then sends you a photo dump of everything taken. What more could you ask for.
A*** I Khas 是我有機會參觀過的最喜歡的安縵酒店。服務無可挑剔,場地寧靜,住宿超凡脫俗。在一個「奢華」可能被濫用和炫耀的世界裡,Ranthambore 的帳篷營地以最令人印象深刻的方式提供了精緻和簡單。當您意識到在如此偏遠的地區進行了多少管理時,您會更加印象深刻。我們的蝙蝠俠 Rakesh 讓體驗變得更加愉快,創造了終生難忘的時刻。帳篷提供了一個休息和充電的絕佳場所,讓您有充足的機會享受這片土地,並為公園或其他地方的冒險做好準備。食物一直很棒,為我們提供了體驗具有當地風味的印度美食的絕佳機會。回到這個特別的地方將是我們深感榮幸。
來自住宿之回應: 親愛的 olgan822,Namaskar, 感謝您對我們的惠顧並分享您的全面回饋。讀到您與我們團隊的難忘經歷和家庭感覺真是令人振奮,並且很高興聽到您在安縵哈斯度過了愉快的時光。我們很自豪能夠像對待親愛朋友的家一樣歡迎所有客人,並期待很快有機會歡迎您回來。 親切的問候, Harry Fernandes 總經理,A***-i-Khas hfernandes@a***.com
訪客
入住日期 2023年2月
夫妻/情侶
0則評價
5.0/5
傑出
發佈於 2023年2月27日
Just left this tranquil place after 3successful tiger hunting safaris! We booked 2 nights in this minimilistic yet super cosy tent which is as dramatic as a theatre stage! Room is very efficiently organised and very cosy. We happened to encounter cold weather during our stay and at no point did the tent feel cold. Our welcome and the stay was super …all the staff is great and the manager Kishan Singh always asked if we needed something. Casey our Batman was also very obliging and attentive to our requests… we both got a bit sick whilst we were there ( a cold and cough ) and he repeatedly offered to get us a doctor. Undoubtedly the highlight was the safari! With the help of the teamwork of the naturalist and the driver Pradeep Sharma &jitendra Singh we were able to spot 3 different tigers !!!! They never gave up- constantly communicating with other jeeps to see where is the best place to go and many times we noticed that they were the most knowledgeable and had most experience. Their enthusiasm is beyond anything you would imagine after so many years doing the job day after day. Unfortunately it was raining very very hard and animals tend to shelter but we still managed. The drivers driving is superb.we could enjoy the safari feeling at ease knowing that we were in experienced hands! The only downside is that we had booked 3 safaris and we could not cancel the morning one - it was very bad weather and after paying 200 euro per person we couldn’t cancel. I fully understand the fact that one would t be able to cancel under normal circumstances but considering how bad the storm was I felt it could have been an exception. Having said that , our safari was still fun and we managed to see the park in a different climate otherwise not accessible during monsoon season . Price is not on the low side but everything was great and understated. I would have loved at least one complementary bottle of wine since the tax was super high and the cheapest bottle will set you back over 50 euro. 10 points to sustainability efforts as regards the toiletries. An unforgettable experience made amazing by a team of lovely people! Reason to book this place: Pradeep, Jitendra & the team .