鹿特丹斯琴丹諾富特酒店(Novotel Rotterdam Schiedam)

Stayed here with 3 single beds in a room; but it was actually 2 beds & a sofa bed. This may be a Trip issue as there was no documenting this was the case. I also had to pay extra for the hotel when I arrived due to tax. Finally, the aforementioned “sofa bed” wasn’t acknowledged by the cleaning staff as they made the 2 real beds in the day but not mine. The staff were nice though but to be honest I don’t think I’d come back here again unless the rate was ridiculously cheap.

Kamer was oké! Klantvriendelijkheid was super slecht. Alsof de receptie geen zin heeft te werken. Super onvriendelijk ookwel. Er was geen wc papier dus ik vroeg receptie om te brengen en toen zei ze het is op , dus geen wc papier op voorraad, kamer was koud. Het is winter dus ik vroeg ook een deken , receptie zei ze brengen het wel maar niemand kwam. 5 uren later bel ik terug en zei ze oh sorry ik breng het nu. Ik had een verzoek gedaan voor late checkout en werd mij niet gezegd dat ik extra moet betalen. Bij uitchekken was ik 2 uren later en ik moest zoveel extra betalen na dit alles hebben meegemaakt.

Goede ervaring..een aanrader

Goed hotel

Netjes leuke hotel

The location of the hotel proved to be advantageous, close to our destination and easily accessible from the highway. Cleanliness was excellent, everything was in perfect order, and we were entirely satisfied. The staff demonstrated high competence. Unfortunately, two or three significant issues arose. Firstly, we had booked four rooms, including an accessible room according to handicap standards and a room for two babies. Regrettably, the handicap room was not available, making the journey challenging from the start. However, the hotel responded extremely professionally. The night shift and the staff member in the morning shift were extremely friendly and worked to make our stay enjoyable. Special commendation to them. Discrepancies regarding breakfast times were also professionally resolved. Although we were informed of an 11 a.m. breakfast, it ended at 10 a.m. Nevertheless, the breakfast area staff handled the situation professionally and served us an extra breakfast. Regarding the accessible room, a solution was possible the next day, but due to medical reasons, we opted against it. However, the FOM professionally refunded the first night. As someone in the hotel industry, I find the hotel appealing, with friendly staff and a convenient location. The cleanliness impressed me. Communication issues, common in this industry, occurred but did not overshadow the overall positive impression. Thank you for the pleasant time. N. Azizi