蓋爾斯酒店及 Spa(The Gailes Hotel & Spa)

Like being above a nightclub…. Two nights running I’ve had to go down a midnight and ask for the music to be turned down/off why o why is it still on at that time. Worst nights sleep ever. Food gone downhill since last time I stayed here breakfast was cold poached eggs rock hard. I have also noticed the restaurant is considerably quieter that in the past. Is there a reason for this!! !! Let’s just say I’ve stayed here every year for the last 6 years but this will be the last. Yes it’s a bad review but sleep deprivation does that to you AVOID ROOM 22 AT ALL VISTS BOOM BOOM BOOM BOOM. Tonight they may be minus a wall speaker if I’m back down home midnight disgusting!!!!

The good; Spa experience was fabulous, treatments were so good. All staff really nice and we had plastic glasses for the hot tub. The food was good. The bad; We waited ages for our mains. The room was poor, damp ceiling, hole in the roof, the window was coated in stoor, dust, it was minging and no way 'fresh' air was coming in through that. The extractor fan in the toilet was the loudest thing I have ever heard. No AC in the room so it was far too hot. The bath/shower had alot of mould which you could see was painted over with a grout pen. The toilet had issues, the water never stopped running through it, we told reception, she went to the room while we were at dinner and come back and said "I dont know what I've done but the waters stopped". It came back at 5am... waste of water, so not really inline with there sustainability policy they are trying to enforce. The hairdryer burnt out soon as we turnt it on, just smoke emitting from it. The mattress was far too firm and not comfortable. We honestly couldn't wait to check out, we went walks around the area to stay out the room before breakfast and then left at 9am. Bit of a random one but there was an abandoned car right outside our hotel window, it had flat tyres, mould all over it, the DVLA website said it had been SORN since 2020 so that brought the tone down even more. Conclusion; Goto the Spa but don't pay to stay the night, we had to come home for a nap because it was a poor stay and the room issues kept us awake after the first toilet flush of the morning 5am. The hotel should bring the rooms to the same standard as the spa. Really let's it down. I wouldn't stay here again was worth the £350. Pay a little more and goto somewhere else where you will get a good night's sleep to match the relaxing spa experience. I cant upload the videos I took of the fan etc trip advisor says it exceeds the limits.

AVOID AVOID AVOID!!! Went for an overnight stay yesterday to look at the hotel for a potential wedding venue - let’s just say that’s not happening. Booked the penthouse suite, what looks stunning isn’t behind the scenes. Turned the lights on in the lounge for the lights to non-stop flashing, having epilepsy this was not how I planned to start my trip! Went down to the lounge until someone went up and resolved the issue - no apology. Went back to the room after dinner to enjoy the spa facilities, no sound works in the bathroom. I.E bathroom TV or speaker. Night Porter came up at 1030 couldn’t resolve the issue after an hour. Only to find out at 1AM if you had the lounge TV on the TV in the bathroom didn’t work. Get a call back from one of the managers who attitude was absolutely horrific! “Ive just been up to the room everything seems fine” - well it certainly wasn’t last night. £265 a night is day light robbery when so much is faulty. I look forward to the call from the General Manager tomorrow hoping he is more efficient. Keep your money, don’t waste it.

We trip to what we’d call our local, been visiting the Gailes for many years for food & drinks, thought we would introduce our new neighbours to the establishment. Well we were in for a shock, overcharged by over £253.00, the so called bar manager was so rude and obnoxious she actually thought the bill was correct, anyway after a huge argument the bill was sorted and I was told I wasn’t welcome anymore. We came home and emailed the owner, Malcolm, but seems he must think this wasn’t a problem as we’ve had no reply. Anyway folks, check your bill before paying, especially at the Gailes.

The spa package enjoyed by 3 of us celebrating a 40th birthday was great value. The welcome and customer service was outstanding, facilities, food and drink were all excellent, but the friendly, helpful staff make The Gailes stand above other hotels.

Had a lovely late lunch at Gailes . Food was great and staff were very efficient and attentive, especially our waitress Ilse. Will definitely be back.

This place is absolutely class in every way. Before we arrived I was given lots of information and advice for our Golfing stay. On arrival we were not disappointed with check in, facilities, accommodation. Our party of golfers was 11 and everyone loved the place especially the Full Scottish Brekki. Yum of the highest degree. While we did not have any dinner there because of our golfing schedule we were on request given the best advice on where to go to as a group to watch rugby and golf. Amanda in Reception even rang ahead and booked food and a place to watch sports. Thank you Alison and Amanda and another so helpful lady ( cannot think of her name). The lady who rang The Fox pub for us, booked our Taxis. The SPA was just great, especially after our golf. I can definitely say as Irish golfers we were treated and spoiled by this place and WILL DEFINITELY BE BACK! BEST best rgds John Burke, Jason Burke, Dylan Burke, Keith Sciasia, James Carolan, Dan Shaughs, Willie Armstrong, Yohann Ott, Sean & Donal Simmie and Cian Jordan

Wife and I had an overnight stay with some spa treatments, we loved it! Hotel reception/check-in quick and an friendly, room was ready although we were a bit early and was clean and tidy. Bar and restaurant are pleasant with great menu, well-prepared food, friendly and quick service. Spa and grounds are lovely and treatments were brilliant. Will go again!

The room we got needs updating and had view of the bins. No thought there,” maybe a screen”. The bed was okay but not great. The restaurant staff welcome could be improved 100% food was not great. Could have got better at a cafe. I thought staff needed retrained in hospitality. Came away feeling deflated. But the spa was great.