I expected crowded (it was) because of the T. Swift concert that weekend, but I did not expect the bad service/poor attitude of staff. Our room smelled badly of smoke when we arrived. When we asked to be moved, the staff acted like it was a ridiculous request. The next room smelled much better but the AC unit rattled so loudly that we couldn't hear the TV over it, let alone sleep. It was very loud and uncomfortable all night, but had to be on because it was also stuffy and warm that night. When we finally got into bed, the whole bed was short-sheeted and we had to remake it. With a full house I thought they would have anticipated a huge breakfast crowd, but they were ill prepared. Staff were very slow, despite long lines of people waiting. Only good part was the complimentary airport shuttle.
翻譯