We've stayed at this hotel about 8-9 years ago and the hotel and its staff are still very good. Room was spacious and clean, there was alway parking available in the basement parking lot, breakfast was prepared to order and tasty and front desk staff were friendly and helpful.
I would recommend revising the way guests queue up for counter assistance. Twice while I was in line a staff member came to the counter to help and instead of helping the next guest whoever was closest to the new staff member got served. While a mild inconvenience addressing this issue would be an improvement over existing procedures. Jacob and your new assistant manager whose name I didn't get are assets to your team and should be commended for their high level of service.
翻譯