學院旅店酒店(College Inn Hotel)

The hotel was an old historic building located in the University area in European style. All rooms are up 2-3 stories of steps and there is no elevator. I don’t know what we would have done without the great young lady at the check-in who helped us with our bags. If interested in history, maybe stay there. But if accustom to American hotels with all the amenities, this is not the place for you.

Our room at The College Inn was great - plenty of space and very clean. I would have rated higher, except for a couple of issues. I had reached out the week before our stay to ask about a parking pass and see if there was any way to pick up our room key early (I was going to be nearby a couple of hours earlier than check in, but wouldn’t actually need to be in the room until late they night, so I didn’t think to ask for early check in). I quickly got a reply that we were approved for parking and a late check in, but no mention of whether we could pick up the room key early. I didn’t push further, but it was just a little off putting that the question went unanswered. We ended up getting the parking pass early and got instructions for late check in. When we came back after our event, we tried following the late check in instructions, but couldn’t understand which key pad to enter the code in. Unfortunately we ended up waking up the after hours support to help us get into the building. I felt terrible, but a little more clarification/detail in the instructions would have been helpful. Lastly, I was left a slip to sign to approve payment for our room, but there were no pens in the room and I didn’t have one on me. I had to walk down to the lobby and back up to our room on the third floor. Minor inconvenience, but most lodging establishments usually leave a pen and notepad in the room.

I upgraded my room at check in time, but was mistakenly rebooked for only 1 night instead of the 3 from my reservation. The next day the manager was unwilling to refund me, and even charged an upgrade fee which I wasn't charged with during the upgrade time additionally. Very stressful having to switch hotels midway thru my trip and lose about 400$