We had our worst experience of a Friday Brunch in Ramee Grand Hotel and Spa in Seef. We went there last Friday, 4th February 2022, and had our worst ever experience, where the food tasted awful and service is terribly terribly frustrating, disappointing, everything is just terrible, beyond the description of the word terrible. We arrived at 1230 and started ordering our food around 1245 for starter and it came around 2PM. Let me run down our terrible experience in this below the mediocre hotel. 1. Hummus is no longer fresh and already smells. 2. No water on the table and when we asked for it, the lady just poured some on our glasses but did not even leave the bottle. Asked for Coke and was given one without the taste of the soda like it was poured from an opened can already, like left overs from other guests. Asked for watermelon juice and it came after 45 minutes. this is after making rounds of follow up. 3. Manager came to ask if we are enjoying the food when in fact only the hummus and koboos is on the table, to which we replied that we haven't started eating because we are still waiting for the soup. 4. Soup came after one, upon making several follow-ups. 5. Ordered appetizers after asking for the soup but the appetizers also came after one hour. This is only after I already made a scene otherwise, they would not even give you attention. But they are busy serving only one table. When they finally brought some appetizer, it was even the wrong order and then we have to wait again for another 30minutes to get the correct food. 6. When the appetizers slowly were served one by one, we already asked the Manager himself if we can now order the main course because they are very slow in serving the food, that is if they will remember serving it to you, without you following it up from them. 7. He gladly have taken our orders, at around 2PM, which my daughter even checked the time after placing the orders. 8. At 330PM, we have no other choice but to again make a follow-up on our main course order because they will close at 4PM or so. 9. A lady server at least took notice of us and tried to assist but as expected, we were served the wrong food again. I have no choice but to ask for the Manager again, who cannot be seen at the outlet already and when he came, he said you ordered wagyu right, and I said yes, but we did not order for lamb chops and sheesh kebab bu rather we order for Wagyu, Fish in Oyster, Buttered Chicken and Carbonara. Finally, the food came at 4PM, ordered desserts at 4PM and even their desserts choices are awful, they do not have cake only mousse and have to even ask for the fruit platter from the appetizer, it was really a terrible experience. After trying the dessert, the Fish (without the oyster sauce as per their menu) came around 415 when we are about to leave. PERFECT. Even some of the server cannot understand English properly. The Entertainment is too loud for the small place. We did not go there for a concert. And their mana
翻譯