I stayed in this hotel 4 nights. While booking, I did request to room far from the restaurant and entrance facing room because of the very loud music ( restaurant) and constant small of the cigarette ( from the balconies facing both entrance). I sent a few msg, nobody replied to confirm. However in arrival I got the room requested. Staff speak barely English. To order a orange juice I had to show/ explain with my hands Breakfast was mostly the same, dinner variable and tasty. No juices was on the buffet. The strong point of this hotel is the roof pool. Thermal water, very hot, good for relaxing. However,some of customers was really annoying: speaking ( shouting) VERY loudly on phone/video call. Also they was very drunk ( at 14 h). They completely ignored the staff and other guests remarks. Myself, asked them to be more quiet as a response was”Fack” probably only 1 word young Man new in English. He started to put the peanuts, snacks in to the pool trying t get my attention. I stayed calm, until he took bathrobe where was my phone,key card, some personal belongings and out on him I asked him to give it back. He was very aggressive towards me. He didn't understood anything,due to drunkenness. Luckily the staff member took my belongings from his pocket and returned them to me. SPA HOTEL 4 STAR*** THIS SHOULD NEVER HAPPEN! Never ever during my stays in hotels with 5 stars or without any I didn't seen similar customers behaviour. Staff had to stop it straight away and strictly. But nobody did. So. Hotel itself is ok, I mean room what I had. Cleaned every day . Some mold in the bathroom, smell of cigarettes in bathroom coming via ventilation. Spa, so/so . I give hotel 4 *. Just not to harm them with a bad score.But my feedback is definitely not positive.
As I arrived, around 11am the room was ready. Terrible smell of cigarettes. I requested a different room. I was waiting around 3 hours got the room, but I spend time in SPA,so not problems at all:) The next room was nice,but the smells of cigarettes persisted. I'm a not smoker, I smell it very well. Room quite outdated, dirt In a bathroom. Dinner was cheap and quite nice:) breakfast also, good choice, food on my taste.Turkish coffee on demand. Staff very polite and friendly, unfortunately, again, very basic English. The best part of this hotel is their SPA an very professional masseuse's.A big, big, special thanks for a Wicky, she's great!!! One of the best massaged I had in my life ( and I had a lot:))
Excellent facility and people. Throughly enjoyed the weekend. Design of the hotel and the rooms are very authentic and nice. Pool areas and other support areas are very clean and organized. I only know the name of Yasar and thanks to him and his team mates for a fantastic service.