首爾新羅住宿

內部服務做得很到位，每天傍晚不用問都會自動提供開夜床服務。房間的面山風景一流，酒店的泳池十分美麗，可惜這次時間不夠，未有機會親身嘗試。 不過，在服務方面有一個非常扣分的嚴重缺失。我在入住前曾特地發 Email 聯絡酒店，希望他們能協助預約一些當地的餐廳，但酒店居然完全沒有回應。相比之下，我上次入住首爾 JW Marriott 時，每次用 Email 聯絡他們，他們都能在 10 分鐘內極速回覆，非常有效率。兩者對比之下，新羅酒店在溝通上顯得相當不友善且不專業。雖然酒店內部員工的整體服務仍達到一般五星級水準，但如果要細緻比較的話，這次感受到的款待還是比 JW Marriott 稍遜一點。 地理位置方面則是有辣有唔辣。正因為它位於山上，所以才換來了如此美麗的風景；但相對地，這也意味著交通上的一點不便。如果每次回酒店不是乘搭的士，而是選擇乘搭大眾交通工具，從最近的地鐵站走回酒店，需要爬上一段很斜的斜路，大約要行 10 分鐘左右。雖然酒店有提供接駁巴士和Service Car，但服務車最多也只能載客到山下的正門。在這種地勢限制下，如果酒店能提供行李直接 Delivery 到機場的服務就完美了，可惜他們並沒有提供。 另外還有一個有趣的小插曲：在我入住的第二天，竟然碰巧看到 NVIDIA CEO 黃仁勳在酒店內的其中一個場地進行會議，這算是我這趟旅程中一個挺酷、挺令人難忘的亮點。 I recently spent 5 days and 4 nights at The Shilla Seoul, and it truly lives up to its 5-star reputation in almost every aspect. The attention to detail inside the hotel was excellent, the turn-down service was provided automatically every evening without me even having to ask. Our room featured an incredible, serene mountain view, which was a major highlight. The swimming pool area is absolutely gorgeous; it looks like the perfect spot for sunbathing, though I unfortunately didn't get the chance to try it out this time. However, there was one major service flaw that severely deducted points for me. Before checking in, I contacted the hotel via email hoping they could help me make some local restaurant reservations, but they completely ignored it and never replied. In contrast, every time I emailed the JW Marriott Seoul, they would respond within 10 minutes, which was incredibly efficient. Compared to that, The Shilla felt rather unfriendly and unprofessional in their communication. The location is a bit of a double-edged sword. While its elevated position guarantees spectacular and unobstructed views, being on top of a hill comes with a catch. If you aren't taking a taxi and prefer using public transit, it requires a very steep 10-minute walk uphill from the nearest subway station. Although the hotel provides a shuttle bus and a service car, the service car only drops guests off at the main gate at the bottom of the hill. Given this setup, it would be a huge plus if the hotel offered a luggage delivery service straight to the airport, but unfortunately, they do not. On a fun note, there was an exciting little episode during my stay: on my second day, I noticed that Nvidia CEO Jensen Huang was actually holding a meeting in one of the hotel's venues! It was a pretty cool highlight to my trip.