Q酒店

Hatten im Queensmead 14 Zimmer gebucht. Die Zimmer sind sehr schön. Das Frühstück und Abendessen sind gut. Allerdings waren sie trotz Anruf von unserer Seite und Bestätigung vom Q weder gereinigt noch eingeteilt als wir ankamen. Das Personal ist extrem langsam und scheint nicht zu wissen, was sie zu tun haben. Eine Zusage eine früheren Frühstücks wurde nicht eingehalten, obwohl uns eine schriftliche Bestätigung vorlag. Die Managerin war sehr hart und unfreundlich und kein bisschen lösungsorientiert. Schade, das verdarb das wirklich schöne Ambiente des Hotels.

Nice owners, terrible service - NOT WORTH THE EXTRA MONEY to stay here. Waited an hour for breakfast and still had to leave before it arrived. Shower was a damp drip, had to run it for a few minutes to get hot water, seemed like the owners really struggled to keep up with a busy weekend. Shame, could be lovely if they invested in the basics, would not recommend for the price.

Amazing comfortable place with beautiful decor, we arrived early so couldn't check in but were able to leave our luggage so we could go out for a while. returned to be taken to our room, which was beautifully decorated, the bed was so comfy with extra pillows and a nice thick duvet, the tv is huge and was great, complimentary toiletries was fab as i had forgotten mine, fresh towels and tea making facilities also in the room, it was a quick stay but a defo to return to this hotel. sadly with the weather we did not get to use the pool but this feature does look lovely.