舒適酒店及套房沙倫維爾 - 辛辛那提北

Hot, humid, and moldy We had 2 rooms with double queen beds. The room on the 1st floor was fine. The second room (#218) had an active leak in the bathroom above the toilet from the room above. When we opened the bathroom door there was a pool of water around the toilet and black mold on the ceiling where the leaking was happening. We ended up having to call the front desk from our cell phones because the room phone didn't work. The woman behind the desk was not particularly helpful then. She said she would need to talk to a manager and then gave us no plan of action. We ended up going down to the lobby to talk to her again, and while we were down there she finally tried calling the manager instead of chatting to her friend in the lobby to see if we could get a different room. They were out of rooms with double beds and said they would put us in a king suite (#211). Come to find out that room did not have a working air conditioning system. It was in the upper '80s low '90s outside. When we first went in it was warm and very humid, but we assumed maybe the door between the two rooms of the suites have been closed, so the air didn't properly circulate. When we got back from dinner we learned the AC problem was a known issue as another couple who was in the elevator with us had that room previously and got moved out of that room due to the AC issue. Eventually they brought us a box fan for the night, but that did little to actually cool the room.

I travel a lot especially for work but I 10/10 would recommend this hotel. It looks to be recently remodeled and updated, staff were extremely helpful and friendly. Room was clean and halls were well kept along with the bed being comfortable.

Good stay - accommodated us last minute Bathroom shower needed some touch ups but everything else was nice.

Loved it everyone was so friendly

It was really nice

Everything