我們本次入住的體驗非常差，實際情況與預訂頁面展示的內容存在巨大的偏差和誤導，具體問題如下：
Our recent stay was extremely frustrating. The actual conditions were drastically different from what was advertised on the booking page. Below are the specific issues we encountered:
1. 虛假宣傳，嚴重隱瞞實際位置與距離
1. Misleading Information Regarding Location and Distances
海景虛假： 預訂頁面展示的圖片令人誤以為緊鄰海邊，但實際從房間到海邊隔着無數棟房子，足足有幾百米遠，根本不可能看到海。
False Ocean View: The photos on the booking page gave the impression that the property was right on the beach. In reality, the room is hundreds of meters away, separated by numerous other houses. It is impossible to see the ocean from the room.
辦理入住（Check-in）地點極遠： 酒店（實為託管物業管理模式）的訊息中心與我們入住的5號房相距甚遠。如果步行拉着行李，至少需要走上20分鐘以上；即使開車的行程也需要幾分鐘。
Extremely Remote Check-In Location: The reception/information center （this property operates like a managed vacation rental rather than a traditional villa with a keyless entry code） is extremely far from Unit #5 where we stayed. Walking with luggage would take at least 20 minutes, and even driving takes several minutes.
交通極不便利： 酒店並非個人獨棟Villa（自行輸入密碼入住），而是集中管理的託管房屋。然而，酒店既不提供內部接駁服務，客人也沒有專車，完成登記後必須自己打車前往住處，對無車一族極不友好。
Inconvenient Transportation: Guests are required to check in at the information center, but the property provides no shuttle or transport options to the actual room. Since we did not have a car, we were forced to arrange a taxi ourselves just to reach our room after checking in.
2. 溝通極不及時，服務嚴重脱節
2. Delayed Communication and Poor Customer Service
自行車預訂回覆拖延： 由於沒有國際駕照，我提前兩天就聯繫酒店希望預訂自行車。如果無法提供，酒店本應及時告知以便我另作安排。然而，酒店直到我已經登上飛往白濱的飛機時才回複稱“無法提供”，導致我完全被動。
Last-Minute Bicycle Response: Since I do not hold an international driving permit, I contacted the property two days in advance to reserve bicycles. Had they informed me earlier that this was unavailable, I could have made alternative arrangements. Instead, they only replied to decline my request after I was already boarded on my flight to Shirahama.
3. 房間設施故障且缺乏指引
3. Equipment Failure and Lack of Instructions
第一天無熱水洗澡： 入住首日洗澡水一直是涼水，怎麼調節都沒用。經過長途跋涉本就疲憊不堪，結果在折騰了近一個小時後，才在浴室門口連接廚房的位置找到了控制按鈕。
No Hot Water on Night One: On our first night, the shower had only cold water. Exhausted from traveling, we spent nearly an hour trying to figure it out, only to eventually find the control panel near the kitchen doorway outside the bathroom.
無英文/中文標識： 熱水控制面板全無英文提示，極其不便。
No English Signage: The water heater control panel had no English or foreign language instructions whatsoever.
客服消極應答： 在這無法使用熱水的整整一小時內，我嘗試給工作人員發送訊息，未得到任何回覆。最後不得不通過攜程平台打通酒店電話，才終於派人前來處理。
Unresponsive Support: During that agonizing hour without hot water, I messaged the staff multiple times but received no response. It was only after Trip.com customer service called them directly that someone was finally dispatched to help us.
特別説明 / A Bright Spot
唯一值得肯定的是前來的工作人員 Ken，他態度非常友好且熱心，為我們提供了很多有效的當地訊息以及叫車服務。但個別員工的優秀無法掩蓋該物業在管理、設施、訊息透明度和客服響應上的巨大漏洞。
The only positive aspect of our stay was the staff member Ken, who arrived to assist us. He was exceptionally friendly, helpful, and provided valuable local insights as well as assistance with booking taxis. However, one dedicated staff member cannot make up for the severe flaws in property management, lack of transparency, and poor responsiveness.
