德爾勞羅別墅(Villa Del Lauro)

Staff impeccabile, attenti al cliente e gentilissimi. Della struttura non mi è piaciuto il bagno in camera, avevamo a disposizione una stanza molto grande, ma il bagno era veramente piccolo. Le dimensioni della doccia erano 60x80 e tutto ciò non è comprensibile. Non ho apprezzato la poca disponibilità delle sedie sdraio in piscina, infatti è capitato di prendere il sole sdraiato sul prato è ciò non è piacevole in una struttura con 4 stelle.

Hotel in antica villa su due piani senza ascensore (non specificato all'atto della prenotazione). Stanza non da 4 stelle e con tende insufficienti a non fare passare la luce. Privo di parcheggio e di convenzione con garage nella zona.

Très beau cadre Situation parfaite Personnel très agréable et serviable La piscine et je jardin sont très appréciables

Très bel établissement, proche centre historique en ville haute. Bus proche. Superbe piscine. Terrasse et jardin. Personnel attentif.

Rien ne laisse prévoir le magnifique jardin et la piscine derrière l'entrée. C'est un vrai cocon de fraîcheur qui nous attend. Magnifique chambre, très bel endroit, literie très confortable. Service très attentif et serviable. La maison est un régal pour les yeux, la décoration, la salle du petit déjeuner, tout est agréable. Seul bémol, une fois notre petit déjeuner servi, nous n'avons trouvé personne pour un deuxième café. Mais il faut dire que nous étions seuls ce matin là. L'hôtel est idéalement situé pour la visite de Ragusa et est à 15 minutes à pieds du centre touristique. Un peu difficile d'accès en voiture.

Excellent hotel with great beds n close to old town square. Steep streets to go walk up to the square about 0.4 mile walk but close to good restaurants. Clean n very pleasant place to stay at. Excellent breakfast. Wi-Fi a bit of a challenge in upstairs rooms

First I will say that the staff here were excellent, polite and helpful. However, the hotel is on three levels and there is no lift. The breakfast was good but continental only. There is no restaurant and no bar, though the staff will happily serve drinks in the small lounge. The WiFi is not up to the job. The city of Ragusa is on two hills and the main street one long hill. To get to any restaurant is at least 10 minutes fast walk up hill, and 20 minutes is more realistic. The hotel is on a steep narrow street and the only parking is on-street and limited. You need to be fit! Position wise it is well positioned for access to the town or to Ragusa Ibla, the older part.

Attention : the receptionist is a big liar ! The guy working at the reception is a disaster. He is dishonest and tried to charge twice the normal price for taxi that we ordered which was already over priced (130€ for 30 minutes ride vs. 60€ normal price) against huge commission from taxi company. Furthermore, they tried to charge the minibar which was free. The receptionist showed unwillingness when we left the luggage at the reception upon check out, even though it was to store for just a few hours, time to visit the old town. He put lots of pressure for check out time even it was about 11:10 and wanted to ask us to pay extra. There was no wifi nor air conditioning in the room which was literally a small cave. No fresh air in the room and impossible to get hot water for baby in the room. In addition, they forgot to put baby cot and charged additional fee for it (first time in Sicily during our 2-week trip). The only positive thing is that the servers for breakfast were very nice and helpful and there is a nice pool. It’s a pity that it’s ruined by the receptionists who were unfriendly, unhelpful and rude. The hotel’s management should alert the receptionists and give them a proper training.

Hotel itself was very good: we were given a big room/suite (although it was a little dark), breakfast was fine in a lovely elegant room leading out to the well kept garden. Staff on reception, which was always manned, were helpful. However, big negative when we left: they arranged a taxi for us to go from Ragusa to Siracuse which we knew would be expensive. They had a published list of prices on the reception desk and they told us it would be 140 euros. As it was also a public holiday, they mentioned that there might be a 15% surcharge. I enquired the night before to confirm the cost and they said it was Ok, no surcharge. Taxi arrived, was fine, taxi driver polite although did not really speak English. On arrival at Siracuse he charged us 189 euros, 49 (35%) above the expected price. As we didn't have the language skills to query it, we paid up. While I appreciate that the taxi company is not the direct responsibility of the hotel, I emailed them that night to inform them of the excessive overcharging of the taxi. The issue is for me that there was no response at all from the hotel. I didn't expect that they could do anything anyway, but a response would have been polite. Up until checking out, the staff had responded swiftly to queries, so we definitely got the impression that once you pay and they have your money, they couldn't care less. Left a bitter taste; would not want to return to this hotel