來自住宿之回應: Dear Valued Guest, --- Greetings from Citadines Connect Rochester Singapore and for taking the time to review your stay experience with us! --- We're delighted to hear that you and your family had a fantastic stay and you liked the cleanliness and appreciated our hotel's location. --- All of us are truly humbled and grateful for your lovely compliment for our team’s service as it inspires us to always provide the highest level of service in our industry and fuels our passion to serve. Thank you for making everyone feel valued too! --- With your experience staying with us, we sincerely hope Citadines Rochor will be your choice accommodation whenever you and your family are back in Singapore, and you will also recommend us to your family and friends. --- Thank you for giving us the great pleasure and privilege to have been of service to you and your family at our serviced residence, and we truly look forward to welcoming you and your family back. ---We are at your service, and we wish all of you well. ---.Kind regards, ---The management of Citadines Rochor Singapore
來自住宿之回應: Dear Valued Guest, --- Greetings! Thank you for submitting this review for your recent visit to our city-state. --- We deeply regret to learn you did not enjoy your stay with us, and we apologise for any shortfall in our product offerings, services or facilities that you might have expected during your stay. –- Thank you for sharing your honest feedback about our facilities. We sincerely apologise for the issues you have experienced, including the bathroom door noise, floor drain blockages and the sound insulations of our rooms. --- Following your feedback on the noisy bathroom door and the floor drain blockage in the room you stayed, we are truly sorry for the discomfort this has caused and we will share your feedback with the relevant team to do the needed corrective works. We seek your understanding in this matter. --- We thank you for your feedback on the sound insulation of our rooms and we sincerely apologise for the discomfort you experienced. We understand how this issue affected your sleep and overall comfort. We would like to assure you that we will share your valuable feedback with the relevant team so they can review improvements in this area. --- We apologize for the disappointing experience, and we hope you will consider giving us another opportunity to provide you with an improved and more enjoyable stay in the future. --- We are at your service and we wish you well. ---Kind regards, ---The management of Citadines Connect Rochester Singapore
來自住宿之回應: Dear Valued Guest, --- Greetings! Thank you for leaving us a perfect rated review for your recent stay at our hotel. ---We are delighted you had a wholly enjoyable and comfortable stay with us and you enjoyed the gym and swimming pool facilities on the 4th floor, and you also found the location to your likings. --- All of us sincerely thank you for giving us the great privilege and pleasure of having been of service to you, and we hope our hotel remains as your choice accommodation whenever you are back in our city-state. --- We earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you. --Kind regards, --- The management of Citadines Connect Rochester Singapore
來自住宿之回應: Dear Qianchuanguilai,Greetings! Thank you choosing Citadines Connect Rochester for your recent holiday in Singapore. –We are delighted you had a fabulous stay with us, and you liked the cleanliness and spaciousness of the apartment you stayed in. –We are thrilled to know that you enjoyed our great and fresh environment, as well as our convenient location near Buona Vista station. – It brings us much joy to learn you will return to stay with us again. We are truly grateful for your valued support, and we shall do all possible to deserve your valued trust. –All of us sincerely thank you for giving us the great pleasure and privilege to have been of service to you and we eagerly look forward to welcoming you back. ---We are at your service, and we wish you well. ---.Kind regards, ---The management of Citadines Connect Rochester Singapore
來自住宿之回應: Dear Love_KK,---Thank you for your review. --- We are pleased to hear that you enjoyed the lush greenery and beautiful scenery at Citadines Connect Rochester Singapore, and you find our hotel to be clean and well-maintained.---We apologize for any inconvenience caused by our location being further away from the subway station. ---We sincerely thank you for your valuable feedback on the breakfast variety and we are sorry for any disappointment caused to you. Please be assured we will be sharing your feedback with the management of our food and beverage service provider who is a tenant at our property so they may review their menu for improvements.--- We hope to welcome you back for another pleasant stay. --- Best regards, --- The management of Citadines Connect Rochester Singapore
來自住宿之回應: Dear Valued Guest,--Greetings, ----Thank you for taking the time to share your feedback with us. ---We are delighted that you had an enjoyable stay with us. ---It has truly been our great pleasure and privilege to have been of service to you at our hotel , and we earnestly look forward to welcoming you back. –Meanwhile, all of us wish you well and the best in your endeavours. --Kind regards,--The management of Citadines Connect Rochester Singapore
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Fulaibentuosigelin
豪華房
入住日期 2025年1月
家庭旅遊
3則評價
5.0/5
傑出
發佈於 2025年1月19日
房間很乾凈,服務員很熱情,給人賓至如歸的感覺,餐廳服務員正能量滿滿
6/7
來自住宿之回應: Dear Fulaibentuosigelin, --- Thank you for giving us a 5-star review on your recent stay at our hotel. --- We are delighted that you found our hotel very pleasant and you liked the cleanliness in the room you stayed in. --- We thank you for your kind mention on the positive service you received from the restaurant staff. --- Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. --- Best regards, --- The management of Citadines Connect Rochester Singapore
來自住宿之回應: Dear Valued Guest, --Thank you for your review. ---- We are pleased to hear that you enjoyed the lush greenery and beautiful scenery at Citadines Connect Rochester Singapore. ----- We apologize for any inconvenience caused by our location being further away from the subway station. --We sincerely thank you for your valuable feedback on the breakfast variety and we are sorry for any disappointment caused to you. Please be assured we will be sharing your feedback with the management of our food and beverage service provider who is a tenant at our property so they may review their menu for improvements. – We hope to welcome you back for another pleasant stay. --- Best regards, --- The management of Citadines Connect Rochester Singapore
來自住宿之回應: Dear Valued Guest, ---Thank you for your perfect rating and detailed review! ---We are thrilled to hear that you found our rooms clean, tidy, and comfortable, and our team's service warm and thoughtful.---- It is great to know that our hotel's prime location, close to the Buona Vista MRT station and Star Vista shopping mall, added convenience to your travel, dining, and shopping experiences. ---We look forward to welcoming you back for another enjoyable stay. ---Best regards, ----The management of Citadines Connect Rochester Singapore
來自住宿之回應: Dear Zhuzhuyu10, ---Thank you for your perfect review! ---We are pleased to hear that you had a great stay with us and found the room clean. ---We apologize for any inconvenience caused by the location and discreet entrance of our hotel. Your feedback is valuable to us, and we will work on improving our signage to make it easier for our guests to find us. ---We look forward to welcoming you back for another stay. ---Best regards, ---The management of Citadines Connect Rochester Singapore
來自住宿之回應: Dear Valued Guest, --Thank you for your perfect review! --- We are pleased to hear that you found our location convenient, with close proximity to a shopping mall and the Buena Vista MRT station. ----It is great to know that you enjoyed our modern facilities, warm front desk service, and the free iced coffee each morning. ----We appreciate your kind words about the restaurant's enthusiastic staff member Jonathan and we assure you we will share your compliment with the management of the restaurant. ---We look forward to welcoming you back for another enjoyable stay. ---Best regards, ----The management of Citadines Connect Rochester Singapore
來自住宿之回應: Dear Manbahaowangbi, ---Thank you for your perfect review! --- We are glad to hear that you found our hotel facilities clean and appreciated the nearby restaurants and convenient Buena Vista MRT station. ----We are sorry to hear that your mood was not the best during your stay. -----We hope your next visit will be more uplifting and enjoyable. ----We look forward to welcoming you back. ---Best regards, ----The management of Citadines Connect Rochester Singapore