房間及硬體設備很好,但服務非常的差。
我預訂兩間房間,要住兩天。第一天入住時,其中一間房已經有人居住,我的朋友打開房間時裡面有一位中國女士在睡覺,顯然她被我們嚇到。
第二間房間竟然提供連通房(可以連接到隔壁,而中間門無法鎖住),要是我睡覺到一半有人開門我大概會像那位中國女士一樣被嚇到。
當我們向服務人員反應,他們答應會到房間門口帶領我們更換房間,但等一段時間都沒人來。直到我們自行到櫃檯,服務人員才說要協助我們。
為我們辦理入住的人員叫做mai,她的服務態度非常差。
第二天我和朋友的房卡都被消磁無法進入房間,此時又是mai為我們服務,她依然一點也不在意客戶非常生氣。
The room and hardware facilities are good, but the service is very bad.
I booked two rooms for a two-day stay. Upon checking in on the first day, one of the rooms was already occupied. My friend discovered a Chinese lady sleeping inside; clearly, she was startled by our unexpected entry.
The second room unexpectedly had a door that connects to the next room, and the door couldn't be locked. If someone were to open the door while I was asleep, I would probably be as startled as the Chinese lady.
When we reported the issues to the staff, who is named Mai, she promised to guide us to another room, but no one showed up for a considerable amount of time. It wasn't until we went to the front desk ourselves that the staff mentioned they would assist us.
Mai's service attitude was bad!!!
On the second day, both my and my friend's room keys were not working; we could not enter our rooms. Once again, Mai was the one assisting us, and she still showed no concern for the fact that the customers were extremely upset.