The hotel is in such a great location, nicely placed between the cultural centres of Little India, Jalan Besar and Arab Street. The rooms are beautifully decorated and perfect for its location. The hotel was also very kind to note it was our anniversary. However, they didn't respond to our repeated queries about the 4pm checkout as indicated in our Trip reservation. I can only conclude either Trip or the hotel were wrong or unable to fulfil this request, but the hotel should at least respond to our emails. They didn't and we checked out at an earlier time as we didn't want to press the issue any further. But I felt that something was lacking in the service because of this.
翻譯