新加坡萊佛士酒店的評價

來自住宿之回應: Dear Guest User, Thank you for sharing your feedback with us. We are glad to hear that you were pleased with the service provided by our front desk staff and the majority of our team. However, we sincerely apologise for the experience you had with your butler. This does not reflect the high standards of service we strive to provide. Your comments are important to us, and we will address this with the relevant team members to ensure that every guest enjoys a seamless and exceptional experience. We hope you will give us the opportunity to welcome you again and provide the outstanding service you deserve.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore

來自住宿之回應: Dear logan mami, Thank you very much for taking the time to share your detailed feedback.We are delighted to know that your anniversary stay was made memorable by the thoughtful touches from our team, such as the decorations and Singapore Sling welcome drinks. It warms our hearts to learn that Kassim’s kindness left a lasting impression during your time with us, your appreciation will certainly be shared with him.At the same time, please accept our sincere apologies for the inconvenience regarding your misplaced medication and the lack of Mandarin-speaking assistance. We understand how unsettling it must have been, and we regret that the matter was not resolved more swiftly before your departure.Your comments are truly valuable to us as we continuously review how to enhance both our communication and recovery processes. We hope that despite this shortfall, the beauty of the hotel and the warmth of your overall experience will bring you back to Raffles once again, where we would be honoured to restore your full confidence in us.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore

來自住宿之回應: Dear Podao, Thank you for sharing your impressions.We’re delighted to know you appreciated the grandeur and craftsmanship of Raffles Singapore.At the same time, we regret to learn that the breakfast did not meet your expectations. Your comments are invaluable and will be shared with our culinary team as we continuously refine our offerings to ensure each experience reflects the standard of excellence our guests deserve.We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more fulfilling stay.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore

來自住宿之回應: Dear Beebebop, Thank you for your kind review. We are delighted to know that you experienced nothing less than superlative service during your stay at our iconic sanctuary. It is heartening to hear your appreciation for the elegance of our suites.Your reflections on Raffles Singapore as a tranquil escape from the pace of city life truly capture the essence of what we aspire to offer our guests. We look forward to welcoming you back for another restful and refined stay.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore

來自住宿之回應: Dear Lemengdengdejiajia, Thank you for sharing such warm reflections. We are delighted to know your three days with us were filled with the charm of elegance and the unique spirit of the tropics. It is truly heartening to hear that our service, dining, and overall hospitality left such a lasting impression.Your kind words inspire us to continue offering the timeless Raffles experience, and we very much look forward to welcoming you back for another memorable stay on your next visit to Singapore.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore

來自住宿之回應: Dear Hekuaijiudejingjing, Thank you for your thoughtful reflections. We are delighted that you found Raffles Singapore to be such a meaningful part of your journey, with its deep connection to the history and heritage of Singapore. It is heartening to know that the legacy of our century-old Grand Dame left a strong impression, from its founding in 1887 to its place today as one of the city’s most iconic landmarks.We look forward to welcoming you again for another memorable experience, where timeless history and refined hospitality come together at Raffles.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore

來自住宿之回應: Dear Guest,Thank you for taking the time to share such a balanced and detailed review. While we are pleased to know that you enjoyed the quality of our à la carte breakfast, we sincerely regret the aspects of your stay that fell short of expectations.We are truly sorry for the delay at check-in despite your pre-arrival preparations, as well as the inconvenience caused by the strong disinfectant scent, noise from the wooden floors above, and the water pressure in the bathroom. Equally, we regret that your butler experience did not reflect the attentive and consistent service we aspire to provide. These reflections are invaluable and will be shared with the relevant teams for immediate improvement.Your observations remind us of the importance of maintaining seamless service at every step, and we thank you for bringing them to our attention. We hope you might consider giving us the opportunity to welcome you back, so we may provide the refined, comfortable, and memorable experience that Raffles is known for.Yours faithfully,Thomas GovalHotel ManagerRaffles Hotel Singapore

來自住宿之回應: 親愛的Leonmatty，感謝您分享如此美好的入住體驗。我們很高興得知您的入住體驗溫馨舒適，前台的熱情接待讓您倍感賓至如歸。很高興得知您升級至約翰韋恩套房，為您的入住體驗增添了無限魅力，而噴泉旁的早餐也成為您一天中的一大亮點。您對萊佛士酒店作為真正休閒放鬆場所的讚賞，對我們意義非凡，得知您渴望在此多住幾天，我們深感欣慰。我們期待再次歡迎您再次入住，享受難忘而奢華的住宿體驗。此致，Thomas Goval 酒店經理 新加坡萊佛士酒店

來自住宿之回應: 親愛的賓客使用者：我們很高興得知您發現我們飯店的環境優美，細節之處盡顯舒適，從設備齊全的迷你吧到您喜愛的拖鞋，無不體現著我們的舒適。雖然我們抱歉語言不通，但我們很高興看到我們團隊的努力以及先進的科技手段幫助我們解決了溝通障礙。我們很高興您喜歡我們提供的早餐，並期待您和您的丈夫再次光臨萊佛士酒店，享受難忘的住宿體驗。此致，Thomas Goval 酒店經理 新加坡萊佛士酒店

來自住宿之回應: Dear Xingzhewujiangzhishangxiaqiusuo,Thank you for taking the time to share such generous impressions of your stay. We are delighted that you found the historic charm of our property and the richness of our breakfast offerings so memorable. It is equally heartening to know that our butler service left you with a sense of refined and understated luxury. We look forward to the pleasure of welcoming you back for another unforgettable experience.Yours faithfully,Thomas GovalHotel ManagerRaffles Hotel Singapore

來自住宿之回應: Dear Guest, Thank you for your kind words. We are delighted that you enjoyed the beauty and service of Raffles, and we look forward to welcoming you back for another exceptional experience.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore

來自住宿之回應: Dear Guest, Thank you for your kind words. We are delighted that your stay captured the unique charm and timeless elegance of Raffles. We look forward to welcoming you back for another exceptional experience.Yours faithfully,Thomas GovalHotel ManagerRaffles Hotel Singapore

來自住宿之回應: Dear Carrie li 123, Thank you for your kind review. We are delighted to know that you enjoyed the elegant surroundings of Raffles, along with the thoughtful service and attention to detail that made your day so memorable. We look forward to welcoming you back for another exquisite and refined experience.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore