Wanderlust, 無限系列的評價

來自住宿之回應: 尊敬的EllaChris女士：感謝您抽出寶貴時間分享您最近入住Wanderlust by The Unlimited Collection飯店的坦率回饋。得知您的入住體驗遠低於預期，我們深感遺憾，並對您入住期間諸多令您失望和沮喪之處致以誠摯的歉意。您對房間狀況的評價，包括窗戶清潔度、缺乏窗簾、異味以及景觀等，令我們深感擔憂。這絕非我們力求為賓客提供的品質和舒適度標準。此外，對於您在取消政策方面遇到的問題，以及前台團隊在您抵達時缺乏靈活性和支持，我們也深表歉意。我們理解這給您帶來的困擾，尤其是在您提前表達了您的顧慮之後。您的體驗與我們力求提供的卓越服務並不相符。請放心，您的回饋已提交給我們的管理團隊。我們承諾徹底解決這些問題，以防止類似情況再次發生。我們非常希望有機會與您詳細討論您的入住體驗，並探討如何彌補您這次不愉快的體驗。請隨時與我們聯繫。再次為造成您的不便深表歉意，並感謝您讓我們注意到這些問題。此致，Wanderlust團隊

來自住宿之回應: Dear baoyukele,Greetings from Wanderlust by The Unlimited Collection.Thank you for staying with us and for sharing such a wonderful review. We are thrilled to hear that you and your lovely partner had a perfect 4-night experience staying with us and that our team, particularly Paru from Guest Services, went above and beyond to assist you in recovering your computer. Her dedication and commitment to helping our guests is truly commendable, and your kind words will be shared with her as encouragement.We are also pleased that you found the 2nd level room spotless and appreciated the convenience of the nearby ice machine and laundry facilities. Your feedback reinforces our efforts to provide attentive service and a comfortable stay for every guest.It was our pleasure to host you and your lovely partner at our boutique hotel, and we look forward to welcoming both of you back for another exceptional experience.We are at your service and we wish you and your lovely partner well. Kind regards,The Wanderlust Team

來自住宿之回應: Dear Valued Guest,Warm greetings from Wanderlust by The Unlimited Collection.Thank you for taking the time to share your thoughtful feedback following your recent stay with us. We are pleased to know that you enjoyed a cozy and clean stay and appreciated our convenient location near Little India, as well as the availability of kitchen facilities in your room.At the same time, we acknowledge your comments regarding the room lighting and the steepness of the stairs. Your feedback is important to us, and we appreciate you bringing these observations to our attention as we continuously look for ways to enhance comfort and accessibility for our guests.We truly value your balanced feedback and are glad to know that, overall, your stay was a pleasant one. We hope to have the opportunity to welcome you back to Wanderlust by The Unlimited Collection for another enjoyable and memorable experience.Warm regards,The Wanderlust Team

來自住宿之回應: Dear Valued Guest,Greetings from Wanderlust by The Unlimited Collection.Thank you for taking the time to share your feedback with us. We are delighted to know that you found our boutique hotel conveniently located near the Jalan Besar MRT and that your transfers from the airport were smooth. It is also wonderful to hear that our central location allowed you easy access to the various attractions in the city, helping you make the most of your stay.We look forward to welcoming you back for another enjoyable experience in the near future.We are at your service and we wish you well.Kind regards,The Wanderlust Team

來自住宿之回應: Dear wfmss,Greetings! Thank you very much for your perfect rating and for sharing your experience at Wanderlust by The Unlimited Collection.We are delighted to hear that you enjoyed your stay in our Junior Studio Loft room and appreciated its unique layout, thoughtful design, and well-equipped amenities. Your detailed review, along with the amazing photos you uploaded, truly brings your stay to life and will undoubtedly be very helpful to future guests considering a visit to Singapore.It is wonderful to know that you found our location convenient, with easy access to both Jalan Besar and Bugis MRT stations, making travel around the city and to the airport seamless. We are also pleased that you enjoyed the peaceful atmosphere of our hotel despite its vibrant surroundings, and that our facilities met your expectations.Thank you once again for your generous feedback and for choosing to stay with us. We look forward to welcoming you back on your next visit to Singapore.We are at your service, and we wish you well. Kind regards,The Wanderlust Team

來自住宿之回應: Dear Linouni,Greetings from Wanderlust by The Unlimited Collection! Thank you very much for your perfect rating and for sharing your experience at our boutique hotel.We are delighted to know that you appreciated our convenient location near Little India and the MRT station. It is also heartening to hear your kind words about our front desk team, especially the lady who assisted you. Your compliments will certainly be shared with her as they will mean a great deal.We appreciate your feedback regarding the in-room amenities. As part of our sustainability efforts, some items are available upon request and we are always happy to provide them whenever needed.Thank you once again for your support. We hope to have the pleasure of welcoming you back soon.We are at your service and we wish you well. Kind regards,The Wanderlust Team

來自住宿之回應: 尊敬的賓客：－感謝您在入住 Wanderlust by The Unlimited Collection 後分享您的回饋。 ——我們很高興得知您對我們毗鄰捷運站的便利位置表示讚賞，這正是許多賓客在探索城市時經常覺得方便的眾多優勢之一。 ——然而，我們很遺憾得知您覺得飯店的設施有所不足。對於由此給您帶來的任何不便，我們深表歉意。我們致力於實踐永續發展理念，同時也深知舒適體驗不容妥協。 ——您關於僅提供一套枕頭和毛巾的回饋非常重要，我們將繼續努力滿足所有賓客的期望，同時堅持我們的永續發展目標。 ——再次感謝您的寶貴意見。我們期待未來有機會再次歡迎您入住，為您提供更順暢舒適的住宿體驗。 ——此致，Wanderlust 團隊

來自住宿之回應: 親愛的賓客：--非常感謝您在近期入住Wanderlust by The Unlimited Collection飯店後抽出時間分享您的回饋。 --我們很高興得知您覺得飯店乾淨整潔，我們的員工熱情友善且服務周到。確保每位客人都感到舒適並得到周到的服務是我們的首要任務，我們很高興我們的團隊能夠及時滿足您對額外毛巾和拖鞋的要求。 --我們也非常感謝您對交通便利性提出的福利意見。雖然我們飯店的位置靠近新加坡許多熱門旅遊景點，但我們理解，交通便利性可能會因出行偏好和交通需求而有所不同。您的回饋非常寶貴，將有助於我們更好地向未來的客人提供交通選擇。 --再次感謝您的細心評論。我們希望您下次造訪新加坡時，能再次造訪Wanderlust by The Unlimited Collection飯店。 --此致，--Wanderlust團隊

來自住宿之回應: 尊敬的 Chrisxianglvxing，-- 您好！感謝您抽空分享您最近入住我們飯店的詳細回饋。 -- 我們很高興您喜歡我們精品酒店的精緻設計，並且發現我們靠近許多餐廳和惹蘭勿剎地鐵站，地理位置便利，是您在我們城市國家度假的理想之選。 -- 對於您在住宿期間遇到的問題，我們深表歉意，尤其是客房空調和行李寄放押金的問題。我們了解這些問題會如何影響您的舒適度和整體體驗。我們會與相關人員分享您的回饋，以便他們在我們考慮客房翻新計劃時審查改進措施。此外，我們將審查我們的政策，以便將來更好地為客人提供服務。 -- 感謝您分享您對我們客房設施的回饋。作為我們對永續發展和新加坡 2030 年綠色計畫的承諾的一部分，我們已經修改了目前的做法。我們不再在客房內提供一次性用品或瓶裝水。取而代之的是，每個客房都配有水壺，客人可以在我們 2 樓的大廳補充過濾水。如需任何額外設施，賓客可聯絡我們的賓客服務團隊。感謝您的理解，我們正致力於實現永續發展。 ——再次感謝您的回饋。我們將根據回饋改進服務，為未來的賓客提供更優質的體驗。 ——能夠為您服務，我們倍感榮幸，並真誠期待未來再次歡迎您，享受更美好的住宿體驗。 ——此致，——Wanderlust by The Unlimited Collection 管理層

來自住宿之回應: Dear Ndlicious,--Thank you for choosing to stay at Wanderlust by The Unlimited Collection, and for sharing your experience with us.--We are delighted to hear that your first stay with us was a pleasant one. It is wonderful to know that you enjoyed the clean and cosy loft, and we are especially pleased that our front office team made a positive impression with their warm and friendly service.--Your kind words are truly appreciated and will be shared with the team as encouragement to continue delivering exceptional hospitality to all our guests.--We look forward to welcoming you back again for another comfortable and memorable stay. Please do not hesitate to reach out to us if we can assist with any future bookings or special requests.--Warm regards,--The Wanderlust Team

來自住宿之回應: Dear Valued Guest,Greetings from Wanderlust by The Unlimited Collection.Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you found our location convenient with easy access to subway and bus stops, and that the cleanliness, high-quality bathroom fixtures, and the Studio Loft room size met your expectations. It is very rewarding to know that you were satisfied with your overall experience at our boutique hotel.Your kind feedback is greatly appreciated, and we sincerely hope to have the pleasure of welcoming you back to Wanderlust by The Unlimited Collection for another enjoyable stay in the future.We are at your service and we wish you well. Kind regards,The Wanderlust Team

來自住宿之回應: Dear Jiejie,--Warm greetings from The Wanderlust by The Unlimited Collection!--Thank you for choosing to stay with us on such a spontaneous and exciting occasion. We hope you had an amazing time at the Lady Gaga concert!--We’re delighted to hear that you enjoyed the clean environment and the quality of our service. Your kind mention of our night duty team member, especially the “little boy with glasses,” truly made our day — we’ll be sure to pass along your compliments to him!--It was a pleasure having you with us, and we look forward to welcoming you back for your next city escape or concert adventure.--Warm regards,--The Wanderlust Team

來自住宿之回應: Dear Valued Guest,Greetings from Wanderlust by The Unlimited Collection.Thank you for taking the time to share your wonderful feedback following your stay with us. We are delighted to know that you found our location convenient, with easy access to Jalan Besar subway station and close proximity to the vibrant Little India district.It is encouraging to learn that you appreciated the complimentary self service laundry and drying facilities, as well as the quiet and cleanliness of the rooms. We are also pleased that the thoughtful touches, including complimentary cookies and sparkling water in the hallway, contributed positively to your overall experience.Thank you once again for your kind recommendation and for choosing to stay with us. We truly look forward to welcoming you back for another enjoyable stay in the future.We are at your service, and we wish you well.Kind regards,The Wanderlust Team

來自住宿之回應: Dear Valued Guest, ---Thank you for submitting your feedback on your recent stay at our boutique hotel and we are delighted that you liked the spaciousness, and the ambiance and décor of the room you stayed in. --- We thank you for your feedback on the various matters you raised in this review. --- Following your feedback on the door of the room that you stayed in and the issue with the toilet sensor, we will inform the relevant team to check and do the needed corrective works. --- All of us earnestly hope the distractions during your stay will not deter you from staying with us again as we sincerely hope to welcome you back and recover your trust in our service. --- We are at your service and we wish you well. Thank you. --- Kind regards, --- The management team from Wanderlust by The Unlimited Collection