Novotel Living Singapore Orchard

This booking was a fraud and I will post daily on trip.com telegram. Trip.com said they will help me with the bank dispute but instead disputed against this. The hotel was booked under Agoda.com when I checked with the hotel and not trip.com. The hotel is simply not helpful too. I tried to tell them I did not stay at all because I was not even informed and they simply asked me to check with Agoda and refused to offer a replacement stay. Just to highlight my wife is in hospital for 3 weeks now and I am having to work through all of this. A simple online search shows trip.com had been sued successfully twice in China. I am considering legal means too.

What an amazing last minute find Novotel Living was for us - it is serviced apartment accommodation, which is rare in Singapore. The minimum stay is 6 days but believe me it is so convenient to everything you could ever need. We stayed in a studio apartment for seven days, which was compact but had a small kitchen with generous fridge/freezer, 2 hotplate elements, rice cooker, frypan and a couple of pots, toaster and electric jug, with crockery etc supplied and a washing machine/drier or if you prefer a clothes rack can be requested and a dehumidifier can do the rest. The rooms are serviced every second day, I think, except for public holidays (Mon, Wed, Friday for us). The Location is perfect - 5 minute walk to Food Republic for multiple food options and an excellent I-Setan supermarket (opens at 10am) and Johan Paris bakery (opens earlier maybe 9am but unsure) for fresh bread and sweet treats. The Orchard MRT is only 5-6 minutes walk away and will take you virtually anywhere you need to go. There are multiple plazas within 10 minutes including Ion Orchard, Shaw House, Far East, Lucky etc where it is a shoppers paradise. The bed was comfortable, and extra towels etc are available between housekeeping visits. The pool is amazing - a toddlers pool with a small playground but the main pool is very large about 20+m x 15m approx starting at 1m at each end going to 2m in the centre 5m of the pool. It is refreshing and has sun-loungers and a couple of table and chairs and cabanas. A great set up and there is a gym but we didn't venture inside. The two lifts are prompt, despite being shared by guests and housekeeping staff and mostly less than a 1-2 minute wait. Reception staff extremely friendly as were the housekeeping staff - highly recommend and they have bigger 2 bedroom apartments and even a penthouse!

I stayed here for over a month and the place is modern, well furnished , with good service and convenient location. Especially I would recommend this structure to people that are moving in or out from Singapore. Long stay are never easy and having done this multiple times I can definitely ensure that this is one is a very good solution.