伊斯坦堡博蒙蒂美居酒店(Mercure Istanbul Bomonti)

The Location is great full of restaurants around the hotel, also the breakfast is good and variable, but the service is bad like when we stay at the Hotel for 5 days, they close the swimming pool for 3 days, and it close earlier than they said at 10H00 PM , Also when we left we wanted to Weight our luggage they demand us to pay, I think it's bad manner in a 5 star Hotel.

House keeping people were hit and miss. Lady cleaning the room was really nice, front desk TERRIBLE not helpful at all. They literally charge for everything, u ask for anything they will charge you, what’s the point of a hotel if they charge you for utensils, water and all. The lady at the front desk was extremely rude. The bathroom room was leaking, the shower was broken, asked for it to be fixed, they didn’t bother getting back to us, until we went there for the third time in person. Baggy boys were really nice. The room size was reasonable. Everything else you have to take a risk. Overall, I wouldn’t book here again. Front desk was poor customer service and needs to be disciplined especially the lady, if i was the owner, I would fire the girl in the front, she was rude over the phone and in person.

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