塔樓温泉酒店(Towers Hotel & Spa)

Excellent hotel. Scrupulously clean, and delicious food, but the most memorable part of our stay was the exemplary customer service from all staff. Lovely ladies at reception, in the spa,and the food and drink servers both male and female were all so polite, helpful and respectful at all times. Would highly recommend and would love to stay again.

A very comfortable and pleasantly warm hotel with good, safe free parking. Good amenities and good food. We would stay again.

We stayed for two nights in a superior room which was perfectly clean and comfortable. Only minor problems that did not affect our stay were we had to have the room card re-programmed twice to get access, despite keeping it well away from mobile phones, and changing channels on the otherwise excellent TV was difficult. There was also a lovely chill-out lounge near our room which appeared to be a brilliant facility, we just didn't have an opportunity to use it during our visit. The restaurant, staff and food were nothing short of excellent. The only negative experience during our stay was the night porter displaying totally unwarranted and staggeringly rude and arrogant behaviour towards my wife when he would have been better offering assistance, however our complaint was taken seriously by the hotel and we were content to leave them to take their own action. While he let his employers and colleagues down badly he is clearly not representative of the standards at this excellent hotel which I recommend and would look forward to staying at again if the opportunity arose.

The Spa facility was good . The rooms are dated and need complete refurbishment. Beds were comfortable.The breakfast was OK but limited options. Easy access from motorway and free parking. Not good value for money.

Room we had was very nice but the hotel is a bit dated needs a revamp

We booked a family birthday in the restaurant and with over 20+ family members attending, we expected at least one issue. However the entire Sunday lunch was fantastic. The food and ambience was amazing, but best of all were the restaurant/ bar staff. From the restaurant manager to the young waiters/waitresses, nothing was too much trouble. I cannot thank the staff enough. Best family lunch in years.

The menu provides a balanced selection of dishes, ranging from a comforting starter to a satisfying main course and a classic dessert. The creamy mushroom soup is likely rich and flavorful, setting a warm tone for the meal. The roast chicken with herb butter is a timeless favorite, and paired with roasted vegetables, it creates a hearty and fulfilling main course. Finally, the apple pie with vanilla ice cream offers a sweet and indulgent finish to the meal. Overall, it's a well-rounded Chris**as menu that delivers deliciousness without overspending.

Very tired and neglected, has seen better days and in need of refurbishment and inves**ent. Awkward configuration as guests in the furthest block need to battle the elements to get to the breakfast area which is at the far extreme of the complex. Found a bedside lamp out on check in and rips in one pillowcase and cushion. The TV was not working as expected. Public area carpets were dirty and in need of deep cleaning or renewal. Dinner was not memorable it took ages to get served and after a long wait for the food to arrive it was cold and quite dry. Cooked breakfast was strange in as much as a buffet was laid out but cordoned off so as a member of staff would need to serve you when they eventually appeared. Croissants were stale and dry. Some staff were obviously not enjoying their lot. Certainly not a holiday or family orientated Hotel, clientele were mainly contract workers during our stay.

We recently held my fathers 70 th birthday celebrations here . We couldn’t fault the Food ,service and attention to detail all of which were outstanding! Special thanks to Chloe , Cerys S , Sean and Ashley who really gave us first class service . Thanks to everyone at the towers for a wonderful stay .