希思羅温莎萬豪德爾塔酒店(Delta Hotels by Marriott Heathrow Windsor)

Very comfortable, slept very well, very efficient when we asked for service.

Reception staff were all helpful and friendly. We enjoyed a great breakfast before heading to Heathrow terminal for our flights. The connection by hotel shuttle was reasonable and easy, with door to door service. The fitness centre is very well equipped and was a great place to work off stress and fatigue. Would definitely book here again in the future.

After asking for a quiet room on this are 5th visit to this hotel, we ended up being sandwiched on our one nite there between the most horrendous family’s. Right up until gone mid nite & having been down to reception at first at 10pm & then mid nite when I was v v angry at the noise giving us 0 rest or sleep the reception lady’s on both occasions assured me they would deal with it. Yes they rang the horrendous family & told them to be quiet & then rang my wife to tell her all would be okay now, but no on this horrendous family went with there noise. We put ear plugs in but no nothing helped. So down I went at mid nite and complained again, this time a security chap came I told him my story he said to me we will get this family out & moved again, sir. Back I went to my wife the noise continued for some 5 more mins then a knock at our door & outside 2 new security men who bluntly said to me “but sir the noise has stopped now so sir we will not be moving them out, I explained I had just banged hard at them on there connecting door out of sheer frustration at nothing being done to shut them up! The security guy made me feel “that maybe I was making a fuss over nothing” & said if I hear any noise again just ring reception! My wife said Gary what good will that do twice you have been down & they were not moved or told to go, & those two outside gave the impression “it in some way wasn’t as bad as I had said!” Sunday morning at 6-30am all the noise started up

We had a family room and stayed for one night as we were visiting Legoland the following day. The room was lovely, decent size and nice bedding. Breakfast was lovely, a good selection.

Room 1: Broken safe, shower leaked and flooded bathroom, fridge didn’t work. Room 2: Woefully shabby Service chaotic and all that could be done was waiving the car park fee.

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.