My wife and I stayed at the Winners Circle Resort in August 2024. The resort is well-maintained, close to the beach, and conveniently located near many restaurants and shops. It's also about 20–30 minutes from downtown San Diego. The accommodations were spacious, with a TV and appliances, and the staff I interacted with were great—except for my check-in experience. When I checked in, I was informed that I would have to check out and then check in again four days into my week-long stay. No reason was provided then, so I emailed the resort manager, who responded promptly. However, the explanation still made no sense. It felt like a complete waste of time and was an inconvenience, as I had to wait in line again to check in four days into my stay. If this was simply an administrative issue, I don't understand why my room keys couldn't have been programmed for the entire duration of my stay. Additionally, my handwritten parking pass could have been issued with an expiration date matching the end of my stay. I don't work in the hospitality industry, so maybe I'm missing something, but while this wasn't a major inconvenience, it affected my overall experience and left a negative first impression. First impressions matter, and this one set the tone for my stay at the resort.
不錯
92 評價