安達仕瑪亞科巴度假村 - 凱悦概念酒店(Andaz Mayakoba Resort Riviera Maya)

Muy buen hotel , la atención increíble y trip también bzh Dj’s

El hotel es muy lindo y el servicio inmejorable en cocina milagro sobre todo; los meseros donde tienen provisionalmente tinta de pulpo son menos atentos pero lo que daña la experiencia en el hotel es la calidad y el precio de la comida, es exagerados estos precios vs la calidad, nunca me habían cobrado tanto la comida en un hotel para recibir tan poco. Sotavento comida aceptable pero igual…. Precios abusivos. A pesar que me gusto no volvería.

Todo el complejo donde se encuentra el hotel, es hermoso. Nos encanto que tuvieran bicis para andar por toda la propiedad conectando con la naturaleza. La comida deliciosa. El servicio excelente. Nos toco que estén construyendo Justo enfrente de nuestra habitación y el ruido o la vista se entorpecía un poco, pero de ahí en más, excelente todo.

Todo está en medio de un entorno natural precioso, los manglares naturales al rededor de cada uno de los caminos se ven espectaculares, excelente para familias y solo con la pareja, una atmósfera de paz !!!

This property was OUTSTANDING. The service was OUSTANDING. and the food was OUTSTANDING. To transport places it seemed very pricey, I booked transportation from the airport early on and it was only $11, but when you arrive it ranges from $80-120 with the airport companies. I you walk a little further past the airport stands, you can probably find cheaper, and you definitely can bargain. My flight got cancelled so I had to get transportation when I arrived(don't fly spirit) since I was now arriving a different day, and I went through the airport transportation company which told me it would be 80 for a group shuttule that makes several time consuming stops, or 120 for a private shuttle. I got the price lowered to $85 for a private shuttle, but I probably could have walked a little further to other cheaper companies that were not affiliated with the airport. To transport anywhere to a local town or something it was a little pricey, so i recommend booking ALL activities way before you go. Daniel our server, Julian the manager of the Sovento restaurant, and especially victor and manuel i believe were who checked us in when we arrived. THEY ABSOLUTELY SET THE TONE for the trip and made our first impression amazing. My husband and I have traveled to bora bora and many places and we have never experienced such a fantastic welcome. Two shots of mexcal chased with a very delicious and refreshing coconut popcicle, so smart. Im not exaggerating this was the best vaction we have ever had

This is a fantastic resort that I think anyone would love, and we certainly enjoyed our stay greatly. I believe it is truly a 5 star resort it has all the amenities you need with staff willing to go the extra mile to meet your needs. I would say the only knock against this resort and the reason i gave it a 4 instead of a 5 is that it is just too spread out to be convenient. The hotel and staff have golf carts and bikes to solve the problem of getting from the beach area to the main part of the resort as well as other areas of the resort, but the beach area and main area of the resort are separated by about a mile and there is only so much that can be done to make this not a problem. Golf carts were readily available but there were mixups from time to time that are almost unavoidable given the size of the place and the lack of familiarity you have as a guest with the grounds that resulted in it taking over 30 minutes for us to get from our room to the tennis courts for instance. It just is a slight pain to have to rely on someone else to get around a resort which is probably 4 square miles in size. Also, a slight knock, the actual beach on this property just isn’t that nice of a beach. To prevent erosion and sea**** they have erected some rather unpleasant looking structures in the water which are eyesores as you look out on the ocean. And the beach itself is not terribly large or nice itself compared to other normal hotel beaches people are probably used to.

People of the hotel and facilities are amazing!!! The best place ever for a good holliday. You feel all the time very confortable and well attended everywhere. Beautiful and astonishing place.

We heard good things about this property pre-Covid but unfortunately it was a disappointment.The distance from many of the rooms to the beach is far, and while they offer bicycles they are scarce, and the assurance that staff would be readily available in golf carts proved questionable (we often waited for a ride to the beach or a restaurant for lengthy periods only to give up and walk the long distance), the amenities limited & not luxurious at all - including a limited restaurant/menu/food/bar options, the staff inattentive, aloof,and the pricing for incidentals outrageous. Our shower annoyingly dripped for two nights and was not attended to until the day of our departure. The beach itself is nice but not well-maintained (a stroll to adjacent properties on either side revealed beautifully-maintained resorts), and frankly the Andaz is very boring.Forget about getting much service beachfront (I waited for a drink in my cabana for nearly 30 minutes) or getting attentive staff in the desolate restaurants. We've vacationed in the area many times & this place was not anywhere close to being worth the room rates. Also, if you do give it a try, be careful what you sign upon check-in. Resort staff hand you a stack of paperwork at check-in that would take an hour to read through, and then trying to discuss an error or duplicate charge at check-out or via phone or email upon later reviewing is cumbersome.In my opinion, there are far better options down the beach with eager staff.