盧瑟特格蘭傑鄉村別墅酒店&餐廳

Attended a birthday Sunday lunch and although our table was not ready for the agread time we were well looked after in the very comfortble bar until it was available.Our table was in the conservatory which was very pleasant overlooking the gardens the menu was limited but the choices should accommodate most peoples tastes. the food was excellent although I thought the portion size was a bit on the small side especially the starter and desert. The staff were attentive and engaging and a enjoyable time was had by all.

Booked for Sunday lunch for 13 people last April to take place in August. Suddenly received an email demanding full payment and all guests must choose from the menu 3 weeks prior to the event! Needless to say the booking has been cancelled and we won’t be looking at Nuthurst in the future. No mention was made of this pre-payment or pre-order when the booking was made.

Not the best experience all round. Booked the Sunday lunch with carols. Had numerous annoying phone calls asking me to confirm my booking having already sent confirmation emails etc. it was a surprise for my wife spoilt by phone calls asking for confirmation. We arrived at hotel in good time and wanted a pre lunch drink. We were told lounge too busy and were forced to go sit at our table. Ordered a drink. Pint of beer came, awful. Warm and cloudy. Was told it was temporary bars fault as problem had been recognised before! Why serve it then? Ordered a bottle of wine which, same bar, was warm white wine! Had to have ice cubes to chill wine! Poor. We were constantly harassed asking if we wanted to order whilst trying to have our pre dinner drinks. Eventually we gave in and ordered. Food average. Luke warm. No one cleared table of empty glasses or unappetising bread basket. No one asked if food was ok. No one poured our wine. We had to order dessert at same time as mains. Bizarre. Service was poor. Carols were great. I asked for the service charge to be removed. What a performance that was! Spoke to someone who allegedly was the owner on way out. Totally not bothered. I thought the way he was dressed he was going to a pop concert! Suitable for a Sunday lunch occasion, I don’t think so. Shame because restaurant was decorated lovely. Staff are all fairly young but no leadership. I got the impression it was well we’ve got your money but not interested in feedback. Disappointing experience.