A beautiful new waterfront property which strives for the stars. Even the side rooms have a view. It was the high season and the hotel was fully booked, which may have attributed to minor hiccups in the service due to insufficient staffing. Although our room was a side room near back landside corner on the second floor we still had a reasonable river view. The 16th floor is an open viewing platform (Point of View) and provides a stunning 360 degree panoramic view of the area. A must visit. Go there after 7 p.m. when it only is open for the hotel guests. Entrance is free, get a key at the front desk. Breakfast was excellent with a wide range of food, but strangely enough no orange juice. We didn't try the main restaurant, instead eating at the bar where the snacks were delicious and well presented. We didn't try the 17th story 1-starred Michelin restaurant. Rooms are tastefully appointed, with motor-controlled elevation beds. One USB port is provided on each side of the bed and at the desk. Motion activated bedside floor lighting makes nighttime visits to the bathroom easy. But the bathroom lacks this feature. A half width sliding door between the bathroom and bed gives a choice of privacy or through-the-room outside views. However, the sliding door does not provide adequate sound proofing of flatulence. We also used the large, beautiful spa with sauna, pools, steam room etc. There are also two large outdoor whirlpools with a great river view. You must book a 3-hour slot in advance at a cost of 295 DKK per person. The spa café also provides light snacks, with healthy as well as alcoholic drinks. The waterfront was also part of the third stage of Tour de France in 2022. It's a short walk along the waterfront to Sønderborg fortress, and in July you may see the royal yacht berthed there, since the queen regularly spends some time in the summer at Gråsten castle about 10 km west of Sønderborg. But do not expect over the top staffing and service with valet parking, bell hops to carry your baggage, a professional concierge desk and you might find at Four Seasons or Ritz Carlton. But it is a top-notch excellent hotel with a modern Danish minimalistic design, I would probably consider this the best hotel in Denmark outside Copenhagen.
Friendly reception but the restaurant service very substandard - couldn’t even reserve a table, and the food for the price not up to standard; nice location though if a little cramped between ‘the old peoples’s home’ and the theater. The terrace bar with a view over the sea was a bit of a compensation.
Just back from a weekend in beautiful Sonderborg for business, where we strayed from our usual hotel to stay at Stalag Kaserne. Lord knows why we even bothered. A quirky ex-Army training camp which on the face of it is unusual but pretty cool. Check in done by emails and pin codes which although a little more ”A.I.” than I prefer is what it is, as long as it works. And it didn't. My business partner spent ages trying to get into his allocated room only to discover when finally checking the company email that a room number change had been actioned while we were travelling. Strike one. Once in the rooms they were modern, clean and characteristically minimal but very nice and comfortable. However, no AC and with windows that didn't open, I was forced to sleep with an external door ajar all night to let some air in on a very hot June night. Strike two. Breakfast a short walk away in the next ”cell block” which was pleasant enough. And off to work we went, while ”strike three” was being perpetrated. For some reason, my colleagues room was given to someone else while we were out enjoying a long day of work and his belongings ceremoniously gathered up, put in his suitcase and left in reception (which was unstaffed and unlocked and could be accessed by anyone who chose to) with a torn off piece of paper stuffed in the handle with his (ex)room number on and a message passed to our employer (who had booked our rooms) to let him know as we could not be contacted. The belongings of at least 3 other (unknown to us) people were treated the exact same way and left in the same place and them left in the same situation as us, by the way for any readers who are by now thinking that we mjst have done something reprehensible to upset our hosts and cause ourselves to be evicted. Utter disgrace. To handle and collect up someones belongings (which included cash and expensive electronic communication devices) and dump them in a public area at the mercy of anyone who may choose to help themselves is borderline criminal, not to mention the inconvenience and expense of finding and paying for another hotel at 9pm on a Saturday night while we were still dressed in full business suits and wanted nothing more than to eat and sleep was something neither of us had ever experienced in decades of travel. Luckily, our ”usual” hotel welcomed us back with open arms so we had a place to sleep. On the downside, a late night trip to McDonalds was as close to a taste of Denmark as we could muster by the time this was all sorted. Multiple phone calls to the hotel ”robot” went unanswered and we have still not received an explaination for this apparent character test of a weekend. So, if you wish to be treated with the same ”you a** belongs to us” attitude as the budding military heroes that once inhabited this structure please crack on. However, us mere civvies will be avoiding Sonderborgs answer to Camp Pendleton like the plague going forwards. Hotel Kaserne, you.re