南格倫斯福爾斯Sorrentino＇s Delicatessen & Market附近平價酒店預訂

連鎖酒店，清潔乾淨，早餐豐富。

房間從舊的發黴的地毯和走廊上臭氣熏天。此外,入住時有一些粗略的東西,我在網上預訂時在Expedia上的Discover卡上支付了174美元。汽車旅館在前台給我的收據顯示在萬事達卡上支付了138美元(我沒有使用萬事達卡)。然後我注意到我的Discover卡被收取額外的138美元,然後貸記138美元。最後,我支付了我認爲我支付的費用,但這只是粗略的他們是如何做會計的,顯然有些事情是搞砸了。牀和浴室足夠乾淨,只是他們無能爲力,直到他們撕掉那裏的舊發黴的地毯並更換。很安靜,我沒有噪音問題。空調和電視工作得很好。早餐是橙子,麥片棒和包裝鬆餅,有一些果汁可用。如果我不得不再次這樣做,我會額外花30-40美元,然後去別的地方。

我和我的家人玩得很開心,工作人員非常友善和樂於助人,房間很乾淨,牀很舒服。位置很好,靠近湖和購物區。如果您尋找家庭導向型,強烈推薦待的地方

We checked in on July 1st, 2023. Miss Katie ( or Kadie) checked us in - and long story short , she is the only reason I am giving this place 1 star because it’s all about the experience, even though the rooms are decent and the location was not a surprise. The staff quality influences whether your experience will be stellar or horrible. For us, it was the latter. We had booked 2 rooms. Even though we came at 4 , we were given one room because the other one ,opposite to this room was being cleaned. So we waited. And waited. until 5:45. No updates inspite of repeated calls to check in. No apologies for the delay with check in. When my husband went down, he was asked to check out another room on another floor , which he called me to check. I did that and then I took the keys from him and went to the front desk to hand those back since I wanted both rooms on the same floor since we were traveling with kids and seniors. First, inspite of me waiting patiently in line for my turn, and explaining the problem, she asked me to step aside to check in the next guest. I let that go and waited. Then, when the person after me was checked in , I repeated the issue and asked her to give us 2 rooms on the same floor , does not matter which floor it is. She then proceeded to ask me a bunch of questions - if I had touched anything in the other room (no) , if we had sat on the bed (no) , if we had sat on the sofa (no!). I told her we opened the door looked at it and stepped out. She then told me she did not “ need my frustration and attitude”and that she had already given us a room. THAT ticked me off. I told her firmly that I was not being disrespectful and I was her customer and no, we did not have the 2 rooms that we booked , only one. And that I was willing to wait another hour for the other room in front of us that was being cleaned. She asked me to step aside again to check in the next customer. I asked her if there is a possibility of getting the other room that we were initially told that we would get. She said no. I asked her then what was the point then of asking me if we had touched anything in the room if there was no intention of letting us change it and what was the point of asking me to wait again if she had no intention of helping. It was obvious to me that she was acting out. I asked to speak to her manager or someone else but she refused to call anyone and said they had no one but her (!). She then refused to give me her full name saying she did not have to do so and told me that the room I had , was it. So there we go - that is the quality of people Hilton lets represent their brand. You can be disrespectful to a customer with no repercussions. Will make sure to take my money to Marriott properties going forward.