福朋喜來登酒店 - 舊金山機場店的評論

スタッフが親切、バス停が目の前で便利です お風呂のシャワーヘッドが固定で、自分でバスタブを流せないのが不便でした。 ロビーに電子レンジがあって便利でした これと同じ口コミをどこかで　送りました。 ホテルから返事もすでに来ています

I had a really difficult time staying on the 2nd floor. I reached out to the property and they want to refund me due to noisy neighbors and ice cold water in the shower.

The staff was really nice, that made the difference, the hotel itself is dated and needs a revamp, its in a great location but is old

Good location and nice view of the South San Francisco mound.

The customer service was excellent an nice

I didn’t like how they change my booked 2 double bed room to 1 king bed. the staff said there’s no available room with 2 double bed when we check in.

If there was a rating below terrible I would’ve given it. Room we were checked into had a broken AC and we were not told until we asked. Our room had no AC on a day when heat warning was issued. We also had to let front desk know in advance if we wanted housekeeping service the next day. Staff wasn’t helpful and customer service was very poor. This was not the service standard we expect from Marriott.

We stayed there for two nights. AC didn’t work. And it was hot in the room. When we checked in, the front desk agent wasn’t friendly at all. We didn’t feel welcomed. Maybe he was very tired or was having a bad day. The room was little smelly as well.

Terrible experience got a room with no AC. Most hot uncomfortable stay ever. Only thing done to fix the situation was get a fan. Wish someone would of told me our AC might not work. If we would of been given that information right away we could of just went to another hotel. Customer service was not good either. Will not stay here ever again!

AC in the room was not working, elevator was not working, there was empty water bottles in the room and room itself was dirty and not properly cleaned.

I like the large room and and beds. The property needs upgrade.

no shuttle to SFO airport if you do not have a car you must provide your own transport. No food no bar, had to use another near by hotel .

Easy location to come and Go

The rooms had not been swept or vacuumed, still crumbs on the chair from prior guests, only 3 pillows on a king bed??? When I asked for an extra pillow I was told there none, then I was finally handed one without a pillowcase. When I asked for pillow case I was told the outer casing was the pillow case. The front desk person jad never seen an actual pillow case?? There were people in the parking structure taking clothes and otems from one vehicle and putting them into others and running lightbulbs and other items up and down the staircases at odd hours but the disnt appear to be maintaince and were not identifiable as being part of the hotel which made us feel unsafe yet staff seemed unconcerned