The hotel and room was great, just lacking somewhat in the service. I had to call up a week after my booking as my deposit had not returned - they mentioned they forgot to release my deposit, no apologies… just oh I’m glad you called.. not good enough really - room was nice, view was nice, however the staff and management over guest accounts is poor. Even when I arrived they thought I was coming to try and book a night, when I had to mention no I already have a room. Hotel is fine, everything else is nice… just need to up the anti interns of communication and management.
翻譯