海菲爾德之家酒店的評論

I gave a lift a guest to stay at this hotel. I drove to the hotel and waited for a short time while they collected their luggage .I thought no more about it until I received a £100 parking fine in the post. I’ve explained the circumstances to both the parking company (it seems the hotel has ‘outsourced’ their car park) and the hotel both of whom have been unhelpful and unwilling to review the fine. This is outrageous and an incredibly poor way to treat users of this hotel. Since finding myself in this situation I have heard of a number of other people who’ve experienced similar, so this is not a one-off and is clearly result of a money-making policy.

Do not use the hotel or its adjoining Ceno's restaurant unless you want to get a £100 parking fine. They operate a Parking Eye scheme and even if you are a guest or diner, you get fined and the manager is extremely unhelpful, It's a scandal and I'm surprised their overall rating is so high. Very poor customer service

Ahead of my University Graduation, I booked 2 rooms here for myself, my partner and my parents. I booked this 11 months in advance as I knew all affordable options would get booked quickly. Less than 2 weeks before the event, I received a cancellation email through ***********. They didn't call me or send me any other indication about why they cancelled my stay so last minute. When I called, I received no answer. They have ignored my email's too. And didn't give me any other choice of accommodation. I can only imagine they were cancelling my booking to get an extortionate price out of someone else. As you can imagine, with less than 2 weeks to go, there were no reasonable options. My choices were to either stay at a hotel or AirBnB for £650 a night or to travel 7 miles outside of the city. Eventually, my accommodation cost me 4x what I had originally budgeted. And it was an extremely stressful situation that I had tried to avoid by booking so early. After contacting ***********, they were unable to help with this as the hotel had cancelled the booking and not provided a reason why. DO NOT BOOK WITH THEM. I have stayed with them once previously and the rooms are overpriced and exceptionally outdated. Their customer support is also absolutely appalling.

Stayed at Highfield House for 6 nights. Sam and John made us feel very welcome throughout our stay nothing was too much trouble for them , the room and bathroom was a generous size extremely clean with the most comfortable bed we've ever slept in .Food was excellent. Highfield House is situated within walking distance of its Town railway and beach. Great stay thankyou both very much for a lovely holiday will see you next year 😊 xx

We entered into a dark and dingy reception area. After booking in we looked for a lounge, but there are no facilities to speak of other than the actual room. Calling it a hotel is possibly a breach of the trade descriptions act as it is basically a motel. There is a room for breakfast but we did not have breakfast as it was not included in the price. We then dragged our suitcases up a maze of narrow stair cases to the top floor. There is no lift and this is not made clear. Everywhere there is a slightly musty smell from the carpets which should have been put on a bonfire 10 years ago. On getting to the room we were disappointed to have an attic room where half the space is a sloping ceiling. The only light was a small dormer window which barely opens, so there is the same musty and stuffy smell and hardly any light. The double bed takes up most of the room so the bathroom door can't be opened fully and there is no room for an average sized person to sit at the desk. The bathroom was new but everything in it was ultra-budget including the plastic shower curtains.There was air conditioning but you need it to get rid of the musty smell as the window is so small. If the windows are open there is a fair amount of road noise. When we came back from a day out, the dirty mugs had not be replaced and nor had the teabags - only one each. On querying this with reception we were told this was due to Covid. This is fair enough, but they could tell you in advance and provide more teabags and tell you where to get clean mugs. They were provided on request. This was appalling value for money charging reasonable hotel prices for a worse than budget hotel experience. On our return we have booked a travel lodge for half the price and we expect it to to be immeasurably better.