修咸頓坎伯蘭普瑞米爾酒店(Premier Inn Southampton (Cumberland Place))

Absolute nightmare! I booked FOUR rooms for Family and friends fo my Birthday wekend. Everything that could go wrong, did go wrong. Twin Room made up as double. Not enough towels. Room Keys kept de-magnetising. Rude and incompetent Staff. I stayed there, reluctantly, after an unsatisfactpry visit in January, but this is the last time. Premier Inns need to sharpen up their operation. They are no longer and acceptable budget hotel, they are bottom of the rung poor quality business.

We had booked a twin room but when we arrived only one bed had been made up. I spoke to someone who said he would fix it while we were out. When we returned, there was a mattress cover on the second bed with a duvet without a cover and a pillow from the first bed. There was another pillow (in a bag) without a pillow case in the middle of the floor. I spoke to someone who came up and finished the job (although he didn’t tuck the sheet in!). He said that the first person had gone off to get the bed linen then forgotten the room number (he thought). We the realised there was only one towel. When we finally got sorted it was comfortable and warm and met our needs.

Room and bed ok, wifi sufficient for work purposes. Quite possibly the most miserable breakfast staff encountered at any Premier Inn (or other budget hotel) in the country... and I travel a lot for work. Cooked breakfast was sub-par even for a Premier Inn. The fried eggs were so rubbery they defied cutting with a knife.

我第二次入住普瑞米爾坎伯蘭廣場飯店，和上次一樣完美。和我最好的朋友一起預訂了3 晚住宿作為生日禮物，絕對的優點是： + 熱情友好的工作人員+ 可愛的歡迎禮物（葡萄酒、軟飲料、巧克力、氣球和手寫卡片），在我的房間裡慶祝我的生日生日+ 一塵不染的房間，配有浴缸和舒適的床（對我來說最重要的功能！） + 第一天晚上的美味晚餐（牛排煮得很完美！）和美味的熟食早餐+物超所值+ 位置優越，靠近五月花劇院和開車進入新森林+ 方便和安全的停車場有一些需要改進的地方： - 由於連續3 個晚上都缺乏關鍵原料，友好的酒吧工作人員很難製作菜單上的雞尾酒- 自助早餐缺少原味優格（另一個“供應問題”） ”）、麥片（以及第一天早上的水果沙拉）和新鮮水果的選擇有點有限（沒有香蕉，只有蘋果和橙子），所以如果我們沒有選擇熟食早餐，我會有點失望。但總的來說，這是一家非常棒的 Premier Inn，我們已經在計劃回程了！請把那個酒吧存起來吧！ 🙏

淋浴間有黴菌，鏡子上有前一位客人的化妝痕跡。佈滿灰塵的眼鏡和床。一盞燈壞了，開關後面的銅片應該暴露在外，這很危險，床的一端壞了，但仍然站著。床後面的燈壞了。房間整體來說破舊不乾淨，不會再入住，這是一種恥辱。

我在Premier Inn網上預訂了一間較晚的房間。基帕爾在接待台迎接我的時間不合時宜。他很有禮貌、專業而且非常友善。感謝你們的團隊，我一定會再次在 Premier Inn 預訂房間。早餐非常豐盛，首屈一指。謝謝你的經驗。厄爾馬丁先生