avid 酒店 孟菲斯 - 南海文 by IHG

I stayed at this hotel with my daughter last weekend 7/29. We were really tired when we arrived and went straight to bed. The next morning I realized some major issues and talked to the front office about it. I even sent videos and pictures to the Custodial manager that was on duty. She was very apologetic & so was the lady working the front desk. But when the manager, I think his name was Corey, came out…. HIS ATTITUDE WAS HORRIBLE. As a matter of fact, I didn’t know he was the manager earlier when I saw him walked in, but when I said “Good Morning” he just kept walking. So maybe he was having a bad day.. REGARDLESS, that’s not my fault. He offered to give me some points, but for the issue I had, that just didn’t suffice at all!! He made no efforts to do anything else even after I expressed the fact that I wasn’t pleased. And I said it in a nice way, but I received Nothing but a BAD ATTITUDE in return!! I’m not sharing the video on here, only because the Breakfast Lady was outstanding.. and the front desk worker was a sweetheart….. But that manager was the WORST 👎🏾

Staff was super friendly and the room was clean!

We reserved an accessible room with a roll in shower, just as the picture shows. We did not get the roll in shower and was in a room with a walk in shower and folding chair. The door to the shower was not big enough to allow my wheelchair to get through and the transfer was very difficult and unsafe.

Not For Me Never again. This must be a hotel for business men. The room is basic, however, no microwave, no ice bucket, no coffee maker, no closet. The shower is nice, but the floor is very slick. Breakfast was marginal. The coffee makers, both, were out of service. The hotel is was the same price as other hotels in the area, so next time I will choose a different hotel.