receptionist service was very unhelpful. I requested a change to my stay schedule 1 day before the day I booked the accommodation. or a partial refund solution because I entered the wrong arrival date where I was supposed to stay in March 2024. I have sent proof of my plane ticket to the receptionist. as proof that I accidentally made the wrong order regarding my request for a partial refund... even though a third party (trip.com) had helped to request a refund from the property... the receptionist's treatment at this hotel was really disappointing. there was no intention of helping me get my funds back... even though I also booked the wrong hotel for Brisbane, and they were very kind and still allowed me to refund the remaining nights of my stay...
翻譯
訪客
一卧公寓
入住日期 2024年2月
夫妻/情侶
1則評價
5.0/5
傑出
發佈於 2024年2月17日
Exactly what it says it is. If anything photos don’t do it justice. Apartment was clean and tidy. Felt welcome and very safe. Staff provided excellent service and had great communication skills. Suburb is quiet and had a great atmosphere. Wonderful place to stay.