恩薩納索瓦塔酒店的評價

來自住宿之回應: Dear Dana, Thank you for taking the time to tell us about your experience at Sovata Ensana Health Spa Resort. We are more than happy to hear that your stay was according to your expectations and we are thrilled to know that you enjoyed our spa area and the high quality services. Thank you again for sharing your experience, and we look forward to serving you in the future. Kind regards, Melinda Fulop Quality manager

來自住宿之回應: Dear Mihai, Thank you for your kind appreciation! We are pleased to hear that you had a pleasant experience at Ensana Sovata and that you valued our services. We look forward to welcoming you back in the future! Sincerely, Melinda Fulop Quality Manager

來自住宿之回應: Dear guest, Thank you for choosing Sovata Ensana Health Spa Hotel and for your time in evaluating our hotel. We are very pleased to read your feedback regarding your stay especially that you highlighted our staff. We are always interested to know about the experiences of our guests in our hotel and we are glad to know that we have offered you a memorable stay. We look forward to welcoming you again in the future! Warm regards, Melinda Fulop Quality manager

來自住宿之回應: Dear guest, Thank you for taking the time to write your excellent review about your recent stay. In the name of the Ensana Team I would like to express our gratitude for your words of praise. It was an absolute pleasure to read your review as always great to hear that we exceed guest expectation with our hotel facilities and services. Your kind words will be shared with the team. I hope you will visit us very soon. Warm wishes, Melinda Fulop Quality manager

來自住宿之回應: Dear Magda, First of all we would like to thank you for choosing our hotel services. We are happy that you appreciate the cleanliness, the food and our personnel too. Second of all we would like to apologize for your inconvenience regarding the spa center. Probably you were in a busier period, maybe during the vacation period, but of course this is not an excuse: the spa area should be relaxing all the time. Because of our guest's feedback we multiplied all the signs about quietness and SPA rules and we put them everywhere. Also our staff from the pool area has the attribute to warn guests to follow the rules, but unfortunately we can't control every guest's behavior. I also want to inform you that only guests from Hotel Sovata and Hotel Bradet have acces to this Spa center. Hotel Ursina has his own spa with 2 pools and sauna area, guests from Ursina have acces to the spa center of Sovata hotel only in extreme cases ( for ex. technical problems). We also wanted to ensure our guests with some quiet time, that's why we introduce 2 periods ( 07:00-09:00 and 20:00-21:00) when children are not allowed in the spa area, these intervals are for those clients who want quiet and relaxin time. Hopefully you will try our services with another time and we will do all possible to offer you a better experience. With best regards, Melinda Fulop Quality manager

來自住宿之回應: Dear guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. I greatly appreciate your comments about the renovation: it is a pleasure to announce that we will finish the works in a month, so from October we will receive our guests at a brand new reception area and lobby bar. We are glad that you had the time to explore the spa facilities and we hope that next time you will have the chance to stay more than 1 night in our property, Sovata offers a lot of programs, especially in high season. With much appreciation, Melinda Fulop Quality manager

來自住宿之回應: Dear guest, First and foremost, we would like to express our sincere gratefulness toward you for choosing our Sovata Ensana Health Spa Hotel as your accommodation. We appreciate your review, the positive and the negative aspects too, - from which we can learn from - so thank you for sharing your opinion with us. However, we are disheartened that our standards were unable to meet your expectations. Your observations and suggestions will be taken into consideration due to the fact that our main goal is always to gain the satisfaction of our valued guests. We sincerely hope that you will give us another chance to prove our professionalism in the future. Yours sincerely, Melinda Fulop Quality manager

來自住宿之回應: Dear Ben, First and foremost, we would like to express our sincere gratefulness toward you for choosing our Sovata Ensana Health Spa Hotel as your accommodation. We appreciate your review, thank you for sharing your opinion with us. However, we are disheartened that our standards were unable to meet your expectations. Your observations and suggestions will be taken into consideration due to the fact that our main goal is always to gain the satisfaction of our valued guests. In the same time I would like to announce you that recently we introduced a new regulation regarding the daily cleanliness, guests can find all the information in the room about this, and there is also a new rule regarding the use of the spa. Children have possibility to use all the pools and facilities ( on both levels) exept on the " silence hours": in the interval of 07:00-09:00 and 20:00-21:00 children are not allowed in the spa centre , these hours are dedicated to guests who need quiet and relaxation. We sincerely hope that you will give us another chance to prove our professionalism in the future. Best regards, Melinda Fulop Quality manager