We checked-in at 4:00 pm and when we entered the room the toilet was dirty and it had pee drops on the seat so we called them and asked them to send someone to clean it up but after 3 hours nobody came although we called them multiple times. We went at the reception and demanded a clean toilet as this the least they can provide since the claim to be a 5star hotel and they told us they will follow this matter and send someone up right now 15 minutes passed and no show So we called the reception again and they told us its not acceptable for us to call them since this is not their duty and we should call housekeeping our selves to follow it up since they are fully booked Extremely disappointed One star is too much for their service
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53 reviews
4.2/5
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4.6/5
很好
I stayed here because I was meeting some friends who were finishing their cruise here. I knew the location was terrible ( 30-45 minutes from any thing of interest). The infrastructure seems not able to deal with the number of hotel guests. Breakfast was a problem (very long waits for coffee). Some people had to wait twenty minutes for cutlery. (The floor of the overflow room was filthy). If you have to stay here, don't pay extra for a high floor...you will be hearing disco music until 2 am. Then vacuuming. (They should have been cleaning the breakfast room). The staff, with the exception of one server in the lounge and the woman who took room numbers were pleasant, and tried to solve problems. (PS..I asked to have my gluten-free bread toasted in the kitchen, (it was stone cold) but they couldn't do it. (They could at the 2 star hotel I stayed at in Bordeaux)
CClimber42441072791另一次很棒的入住Staycity Aparthotels, Paris, La Défense。首先也是最重要的是,入住總是以熱情接待開始,在12-hour航班之後非常需要!此外,我真的很感激他們試圖滿足我的要求,我能夠得到一個安靜的房間,可以看到附近的美景。房間和設施條件都很棒,3天后,客房部不僅滿足了我的要求,讓垃圾清理乾淨,毛巾補充,還徹底打掃了房間。在巴黎找到這樣的好客是難得的,期待回到巴黎時再次入住Staycity La Défense。
訪訪客My husband and I stayed at Citadines (La Defense, Courbevoie) for three nights the last week of August 2023. From the moment that we stepped into the hotel, we were warmly greeted by friendly receoptionist Paola. In light of the usual 'customer service' that we experience in Paris, we were pleasantly surprised by Paola's gracious, professional, knowledgeable and enthusiastic attitude. If we had any questions, Paola was able to promptly and knowledgeably answer them. If we had any request to make the room more comfortable, Paola was able to address it punctually and to our satisfaction. Paola really made the experience five star from the very beginning. We are somewhat sensitive to noise, so Paola made sure that our room was facing away from the traffic towards the inside of la Defense. This made for a wonderful stay during which we could really relax and sleep well. Paola's good customer service must have been contagious, as the other staff members manning the reception desk were also very pleasant. The room itself was small but comfortable - Citadines has the benefit of an induction stove, new beds / mattresses, and a decently sized shower. This was everything that we needed for our three night stay, and we were very happy overall. There are enough little cupboards located around the room to ensure that clothes can be stored, but nothing too fancy...do not bring a big suitcase unless you upgrade to a bigger room! The entrance to Citadines is somewhat tricky to find as it is necessary to walk up the stairs in front of another hotel called Fraser Suites, along an upper esplanade, and then down some stairs around the back of Fraser Suites (which is the hotel adjoined on to Citadines). The entrance to Citadines is not very grand. Normally, the taxi will drop passengers off in front of Fraser Suites as it is too difficult to find the entrance to Citadines. From the front of Fraser Suites, the entrance to Citadines is not more than a 5 minute walk. Close by Citadines, there is a metro station accessing line 1, which will take passengers straight into the centre of Paris - very convenient. There are no remarkable restaurants in la Defense, so I would recommend that guests of Citadines travel one metro stop into Neuilly-sur-Seine to try one of the top quality restaurants located on rue de Longchamps. If you are looking for a simple yet efficient short term stay (not more than 5 days), definitely try Citadines. The location makes it very convenient to get into Paris quickly without the hassle or price of actually having a hotel in Paris. We did not try the breakfast at Citadines as we just bought our own from bakeries in Neuilly.
This will be a full experience review incl. transportation to and from the hotel and surrounding amenities. Taking a train from CDG to La Defense was fairly easy to decipher. We elected to walk to the hotel since we didn’t have a ton of luggage and it took about 45 minutes. Alternatively you can try taking a bud or the L train which can reduce your walking time to about 15 minutes. An Uber is about 20€. It is my first time staying at an Ibis hotel. Entry was a bit confusing given that there are two similarly named hotels next to each other. When we were greeted, it was done quickly and courteously. We did not opt for the available breakfast nor did we ever step foot in the attached restaurant as there are plenty of great places around. The reception area is small but still fairly trendy with modern style furnishings and work areas. Like the other French hotels we stayed at we were only given 1 access card. A second would have been nice. The room was small as most in Paris are, but you didn’t come to Paris to sit in your room. There was a small TV, an enclosed bathroom with a small toilet and small stand up shower. The hot water NEVER stopped and the water pressure was great. They cleaned and restocked the bathroom daily so you don’t have to worry about that. The bed was comfortable enough and can fit 2-3 people comfortably. There was also a small TV. Unfortunately we had a view of the apartments behind the hotel and not of the river. Would have been nice for or honeymoon but can’t complain too much. The walls are admittedly fairly thin as we couldn’t always hear what our neighbours were up to but sometimes you could hear louder TVs or the washrooms being used. Access to all our daily activities was easy. There are plenty of great restaurants nearby just across the bridge on the island. Keep in mind restaurants work a little differently in Paris, tips are usually included in the price of the meal and they close in between lunch and dinner. Dinner service starts at 7pm. Smoker? Enjoy cigars here and there? There’s a Tobacco shop on the island as well open from 8am-8pm. Further past the island there is a beautiful rich neighbourhood you can walk through with plenty of shops and greenery. La defense is essentially a main station and you can reach most if not all of the activities of the city from there. I would absolutely stay at this hotel again given it’s fair price, accessible location and quieter area.